Larger	The Call Center Dictionary Author: Madeline Bodin, Keith Dawson
	Book Information Publisher: CMP Book Type: Paperback Members Wishing: 1 Rating: ? ISBN-13: 9781578200955 - ISBN-10: 1578200954 Pages: 227

Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

The Call Center Dictionary provides clear definitions of call center acronyms, terms, and technology. Stay up-to-date on this fast-paced industry!