Help Center - How do I refund credit(s) to another member?
If you need to refund a credit from a swap for a book you have sent, you can click the button on the Request Details page (accessible from the transaction for the book in your Transaction Archive).
To do this
Go to your Transaction Archive: http://www.paperbackswap.com/members/transactions/index.php
Locate the transaction in the list.
Look on the right side of the transaction for the Request Details link -- click that
On the Request Details page, find the Give Refund button to the right of the cover image on the transaction. Click that. Confirm the refund if a box pops up to ask you to confirm.
It is important to use the Give refund button (and not just give a credit directly) for two reasons:
It records the refund on the sender's account, which is tantamount to a "resolved" status for that problem
It also refunds the Free Swap or Swap Fee that was used for the request (this is not true if credit is given back directly)
To refund credit to a requestor:
Click Transaction Archive linked from My Account to go to your Transaction Archive
Locate the transaction for a book you sent
Click the Request Details link on the right side of the transaction
On the next page, click
The credit value for the swap (1 credit for a bound book, 2 for an audiobook) will be refunded to the requestor. If a Swap Fee or Free Swap was used, that will also be refunded.
The button will disappear from the transaction.
If you don't see the Give Refund button, that means that you do not have credits in your account. When you get credits, the button will re-appear.
In order to give credits to other members without using the GIve Refund button, you must first have received at least 2 books from PBS. Once you have received two or more books, the option will be available for you.