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Topic: Alaska & Hawaii swapping ?

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syntheticashe avatar
Subject: Alaska & Hawaii swapping ?
Date Posted: 8/28/2007 11:02 AM ET
Member Since: 8/3/2007
Posts: 401
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I just sent a book to AK yesterday and they said it could take 6 weeks to get there via media mail. $26 to send it any faster is WAY out of my price range, so I sent it media mail. It looks like the system gives you about a month before they could complain they haven't gotten it or whatever happens to your account after that date. So does that mean you won't get credit or will get your account suspended or something if it takes longer than the "date of system action"? I'm also getting a book coming from Hawaii and f it's not air mail, that could take 3-4 months. What if someone from Hawaii requested a book from me? You don't know where the request is until you accept and agree to mail it. So is media mail acceptable for AK & HI requests or are you really supposed to pay $$$$$ to get it there faster?

nashvillethecat avatar
Date Posted: 8/28/2007 11:31 AM ET
Member Since: 8/1/2007
Posts: 5,034
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My guess is that AK and HI folks understand about the time it takes for books form the contiguous states.  I would think Medial Mail is fine.

Cathy avatar
Cathy A. (Cathy) - ,
Limited Member medal
Date Posted: 8/28/2007 11:37 AM ET
Member Since: 12/27/2005
Posts: 4,240
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You should send books the cheapest way. Media Mail is perfectly acceptable for Alaska and Hawaii and every other place PBS members live.

If you send books to AK, HI, US Virgin Islands, APO, FPO, etc. then your books may be marked lost by the system before they get there. Don't worry, the people who live in these places know how to use the Transaction Archive to mark lost books received when they finally arrive. I have had books make it to AK well within the 26 day time limit. And if you check the Pulse of PBS page under Community, you'll see that the average travel time from WV to AK is 18 days.

Also, nothing whatsoever happens to your account if books occasionally get lost. If you use Delivery Confirmation, then you will get credit sooner; if you don't, then you have to wait until they arrive and they get marked received from the Transaction Archive. R&R have said that they look at every account manually before inquiring about lost books. I'm sure if they saw that you had a few lost books sent to far flung places they would not worry too much about it.

Jenny avatar
Jenny (Jenny) - ,
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Date Posted: 8/28/2007 11:42 AM ET
Member Since: 12/13/2005
Posts: 682
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I'd say media mail is always fine-- I've received media mail books from Hawaii and they each took about 3 weeks, which is consistent with the club averages in the "Pulse of PBS" page. It's definitely nowhere near 4 months!

If the transaction times out after a month, the requestor gets her/his credit back. If it's a wishlist book, the requestor is placed back at the front of the line. If it's a regular transaction, the request is automatically sent to the next sender in the FIFO list. So there's a bit of a risk that a second book will be sent and you (the first sender) won't get a credit-- when it gets close to the 30 days, I'd PM the requestor and just let them know that the book really is in the mail. I'm sure the AK and HI members are well aware of the extra delays...

sassenach avatar
Friend of PBS-Silver medal
Date Posted: 8/28/2007 11:48 AM ET
Member Since: 9/19/2006
Posts: 2,940
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I recently sent one to HI, and had no problems with it getting there.  It took about 3 weeks.

Generic Profile avatar
Date Posted: 8/28/2007 1:04 PM ET
Member Since: 7/31/2006
Posts: 189
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"If the transaction times out after a month, the requestor gets her/his credit back."

I'm sorry, I take that to mean that if a book goes lost, then the person who requested it gets their credit back after it has been "sent" for one month.  Is that the case?  What is to stop people from never marking books received to get a credit refund every time? (Besides having a bad PBS record or whatever...)

drewsmom avatar
Date Posted: 8/28/2007 1:07 PM ET
Member Since: 5/29/2007
Posts: 13,347
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I'm wondering that too, Michelle and Stephanie.  The only thing I can guess is that it's the honor sytem for these areas and that if a person "doesn't get" a number of books, R&R may think something is funny.  Hopefully people wont want to risk expulsion from the site for a few books.

swingsistert avatar
Date Posted: 8/28/2007 1:14 PM ET
Member Since: 9/17/2005
Posts: 418
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If the book goes lost and then it is received after that time, the receiver can mark it so from the transaction archive (which then takes the credit from the receiver and sends it to the sender)!

TP avatar
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Date Posted: 8/28/2007 1:47 PM ET
Member Since: 3/24/2006
Posts: 6,848
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I sent a book to Alaska last month and was amazed because I sent it on the 15th and it was received on the 19th (4 days).  In contrast, I've been finding that books to NY are taking along time to reach their destination and that's alot closer.



Generic Profile avatar
Date Posted: 8/28/2007 1:54 PM ET
Member Since: 7/18/2007
Posts: 22
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I sent a book to HI that was "lost in the mail" but because I used PBS DC, I still got my credit. The requester got the book finally about a month after I sent it.

Generic Profile avatar
Date Posted: 8/28/2007 2:11 PM ET
Member Since: 8/2/2005
Posts: 367
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I sent a book from VA to HI (and yes, it was Media Mail) that was received 3 days later.

I don't think it would take long for someone to be dropped from PBS if they kept refusing to mark their books as received.  We're all on an honor system here.

Generic Profile avatar
Date Posted: 8/28/2007 2:13 PM ET
Member Since: 11/5/2005
Posts: 18
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Regarding the $26 to send to Alaska, I think someone gave you bad information.  A flat rate priority envelope is (I think) $4.60 now and would probably hold a normal size hardcover novel.  The larger flatrate boxes (which are available in two sizes) are less than $10.  I don't do a lot of priority mailing myself, but I do see forum discussions occasionally.

Generic Profile avatar
Date Posted: 8/28/2007 2:25 PM ET
Member Since: 11/5/2005
Posts: 18
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I just checked $4.60 for the envelope (large enough to hold a boxed dvd set which had already been placed inside a close fitting cardboard box) and $8.95 for a flat-rate box.  2-3 day delivery.

Generic Profile avatar
Date Posted: 8/28/2007 2:49 PM ET
Member Since: 4/6/2007
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I had a book sent to me from Alaska and it DID take nearly the whole month to get to me - it got here 1 or 2 days before it would have been marked lost.



Grnemae avatar
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Date Posted: 8/28/2007 2:53 PM ET
Member Since: 9/13/2006
Posts: 38,070
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I have gotten books from Alaska in less than 2 weeks and the book I shipped to Hawaii arrived in 3 weeks. 

Generic Profile avatar
Date Posted: 8/29/2007 10:40 AM ET
Member Since: 5/16/2006
Posts: 260
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I've swapped with folks in Alaska and Hawaii and they knew it could take longer for the books to arrive. I use DC all the time, so I knew I'd get my credit(s). The books arrived within a week, anyway. 

I've had things take three weeks to get from Philly to central Jersey.  

bananapancakes avatar
Date Posted: 8/29/2007 12:04 PM ET
Member Since: 4/17/2007
Posts: 918
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I have sent 3 from Florida to Hawaii, and it took about 3 weeks for each of them

DuskyRose avatar
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Date Posted: 8/29/2007 2:35 PM ET
Member Since: 8/18/2005
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Last Edited on: 10/19/09 9:33 PM ET - Total times edited: 1
Generic Profile avatar
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Date Posted: 8/29/2007 2:44 PM ET
Member Since: 8/9/2005
Posts: 20,024
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I dont know about all Alaskans but one of the two Ive mailed to said he was so grateful for PBS because there was no way other than amazon or half.com or other bookseller sites for him to get books because there was nothing near him. I would assume that those who are out in rural areas where there arent many if any places to shop for books wouldnt do anything to jeopardize their memberships. Of course I could be wrong.

Alaska took about a month in both cases and Hawaii always takes about a month. Ive mailed to Hawaii alot because a member who lives there always played in my games. In fact she was always the first to sign up.

bookaddicted avatar
Standard Member medalPBS Blog Contributor medal
Date Posted: 8/29/2007 7:14 PM ET
Member Since: 11/10/2006
Posts: 3,245
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What is to stop people from never marking books received to get a credit refund every time?

Because R&R monitor transactions and if a member did something like that it would raise an immediate red flag. Even if people complain that too many books are going lost on the way to them the first thing suggested is to check that your mailing info is correct.

No one is going to have 100% delivery issues without the suspicion being cast on them vs the senders.

syntheticashe avatar
Date Posted: 8/30/2007 12:10 PM ET
Member Since: 8/3/2007
Posts: 401
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Thanks for the info Cathy! :)

As for it taking 4 months, I was assuming media mail wouldn't get flown with the air mail in/out of Hawaii and would end up with surface mail, which is on a boat. 

candieb avatar
Date Posted: 8/31/2007 4:16 AM ET
Member Since: 7/2/2005
Posts: 391
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I lived in Hawaii for several years. The mail times are very similar to the time it would take to get mail to LAX. Postal mail is flown in. It's just another state. It's only a short flight away from LAX ;) Usually if my mom mailed me a letter, instead of 2-3 days it would take 3-4 days. I dunno if that helps, but I can't help sticking up for my braddahs!

lilikoi avatar
Date Posted: 8/31/2007 8:54 PM ET
Member Since: 10/3/2006
Posts: 7
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I wish the site owners would at least give us 28 days before a book is declared lost. I live in Hawaii, and unless the book is small enough that I can send it by 1st class for about the same price, I always buy the delivery confirmation. But books coming to me from the mainland rarely have delivery confirmation, and some of those people are waiting more than a month to get their credit.




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