I saw an interview with the author and was intrigued by the idea of a story set in a hotel. But after reading it, I'd say that apart from a few lines of insight about human behavior, BASED UPON IDIOCY turns out to be a much more accurate title for this book. LOL
I don't mean to be harsh, but the concept just didn't come together well at all. The storylines were connected through the main character, Morgan, who manages The Four Seasons hotel in Manhattan. The first half of the book is from her pathetically stunted point-of-view. Her sister died when she was 11 and she still talks to her dead sister 25 years later as if she were still alive! Morgan also does other really off-your-rocker things that make you want out of her head like ASAP after 100 pages! You've just had enough of the madness.
Then comes the shifting tenses and the other women for the next half of the book, but honestly, by the time it got to them, I didn't much care about their OCDs, drug addictions, etc. They all could've been Morgan with different names. The only thing that changed was the tense. One character spoke about herself in the 2nd person! It was silly.
All in all, the tone of the book had an overcast pallor about as dreary and colorless as the cover itself. I'd say skip it....unless you like reading books about a bunch of dull, damaged, hopeless women.