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Call Handling Operations S/NVQ: Level 2
Call Handling Operations S/NVQ Level 2
Author: Keith Bowen, Yvonne Munn, Peter Richardson
Organisied into units of the NVQ2 qualification, this combined book and CD-ROM provide a tuition guide to gain the skills and knowledge required to work in the call handling service industry. Organisied into units of the NVQ2 qualification, this combined book and CD-ROM provide a tuition guide to gain the skills and knowledge required to work in...  more »
ISBN-13: 9780435455613
ISBN-10: 0435455613
Publication Date: 11/6/2002
Pages: 360
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Publisher: Heinemann Educational Publishers
Book Type: Paperback
Members Wishing: 0
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