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Topic: Cancellations no longer require a reason?

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Subject: Cancellations no longer require a reason?
Date Posted: 10/5/2007 12:46 PM ET
Member Since: 2/15/2006
Posts: 651
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I just received an email notice that a wishlisted book was canceled. The sender had accepted yesterday but for some reason decided to cancel today. The notice used to include the sender's reason for canceling but this one didn't. Do we no longer have to fill out a reason when canceling a book? Has anyone else noticed this?

Date Posted: 10/5/2007 12:49 PM ET
Member Since: 6/10/2007
Posts: 10,401
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The only time I've ever gotten a reason was when it was cancelled because the sender could not meet my requestor condition.

Date Posted: 10/5/2007 1:11 PM ET
Member Since: 8/2/2005
Posts: 405
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Me too. And when I had to cancel a book I never got any message box indicating I had to give a reason why I was cancelling a request.

Date Posted: 10/5/2007 1:58 PM ET
Member Since: 2/15/2006
Posts: 651
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I know I've received cancellation notices for non-wishlisted books that included the reason for cancellation. I've also had to give a reason when cancelling a book after accepting it. So this must be something new. Maybe R&R decided reasons weren't important?

Date Posted: 10/5/2007 2:01 PM ET
Member Since: 4/13/2007
Posts: 834
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It may be that if you leave it blank and hit enter then there is no reason

Date Posted: 10/5/2007 3:16 PM ET
Member Since: 9/19/2006
Posts: 2,940
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I know when I had to cancel a book that was requested from me that I had to give a reason.  Its been a few months though so things may have changed...

Date Posted: 10/5/2007 4:04 PM ET
Member Since: 5/15/2007
Posts: 88
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I didn't have to give a reason when I cancelled a book and it was just last month.  I think you can click "Cancel this Transaction" after you have accepted the request and not have to give a reason.  But if you click that you can't send the book when you first get the request, there is the box for the reason why.


Date Posted: 10/5/2007 4:06 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 10/20/09 10:34 AM ET - Total times edited: 1
Date Posted: 10/5/2007 4:07 PM ET
Member Since: 11/13/2005
Posts: 661
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Yes, Jennifer is correct.  Not all cancelations ask for the reason; it depends on when you cancel.


Date Posted: 10/5/2007 5:04 PM ET
Member Since: 8/9/2005
Posts: 20,024
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If a sender clicks Cancel Order

  • The request will cancel automatically, and will be passed along to another member offering a copy of the same book. 
    • the requestor will NOT get an email when this happens.
    • the requestor will be able to tell that the request has passed along because the request date will have changed.
  • If there is no other copy of the book available, the book will go back onto the requestor's Wish List and the requestor will get the credit back.
    • the requestor WILL get an email when this happens.
Date Posted: 10/5/2007 10:06 PM ET
Member Since: 9/25/2007
Posts: 91
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I just canceled an order because i realized after the fact that it was an audio tape and not a book.  it did not ask me give a reason.  but it was not a wish listed book, so i guess i haven't answered your question.  sorry.

Bast -
Date Posted: 10/6/2007 12:51 AM ET
Member Since: 6/4/2006
Posts: 547
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The other week, I had to cancel a transaction, and it didn't give me a chance to say why. I felt really bad for that. Then, last night, I had to cancel a book, and it DID give me a chance to explain. Maybe it's a glitch?

Date Posted: 10/6/2007 7:24 AM ET
Member Since: 3/18/2007
Posts: 782
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I had to cancel a request two days ago because a book I posted to someone's WL went into FIFO. I did not have the option of giving a reason. I just clicked cancel, then okay, then it told me the book request had been canceled.

Date Posted: 10/6/2007 11:44 PM ET
Member Since: 12/26/2005
Posts: 12,167
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I had a book request cancelled yesterday and I was given the reason, "gave it away." 

Made me chuckle, since it was an auto-request WL book.  Apparently she posted it at three PM and then gave it away sometime before she cancelled my request at 8 PM.   LOL.

Date Posted: 10/7/2007 4:28 AM ET
Member Since: 9/30/2006
Posts: 7,321
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I don't think I always get a reason why the book was cancelled on me.  I've always assumed that it had to do with my asthma related restrictions.  I did have to cancel one today, due to my own error, but before I cancelled I sent a PM to the requestor to let them know why I  had to eat crow, I mean, cancel.  Sending an e-mail to someone in this case may not be easy, but IMHO, I think it is important.  I would even send a PM to a requestor if my book didn't meet their restrictions and let them know why.  On the other hand I send a PM whose conditions I can meet to reassure them on this point.  Maybe this is one of the reasons I never can get away from this site??  :)  Ah well, as the saying goes, civility costs nothing.

Date Posted: 10/7/2007 7:33 PM ET
Member Since: 8/26/2006
Posts: 9,382
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I'm on your team, Joy.  The few times I've had to cancel something (as sender or receiver) I've PM'd the person to let them know why, just as a courtesy.  It's optional though.

Date Posted: 10/7/2007 7:40 PM ET
Member Since: 12/23/2005
Posts: 3,067
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I had to cancel a book yesterday because I couldn't send it.  When I canceled, an explanation was required.