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Command Performance: The Art of Delivering Quality Service (The Harvard Business Review Book)
Command Performance The Art of Delivering Quality Service - The Harvard Business Review Book
Author: John E. Martin
Discusses the art of delivering quality service. Effectively integrates cutting-edge thinking on successful service delivery with experiences from real companies. DLC: Customer service.
ISBN-13: 9780875845623
ISBN-10: 0875845622
Pages: 260
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Publisher: Harvard Business School Press
Book Type: Hardcover
Members Wishing: 0
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