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But We Are Different: Quality for the Service Sector
But We Are Different Quality for the Service Sector
Author: John MacDonald
This book highlights the desperate need for quality improvement in a variety of service organizations. Experience and research indicates that the waste of resources in the services sector amounts to more that 30% of operating costs. Additionally, customers are not getting the services they demand. However, a major barrier to progress lies in the...  more »
ISBN-13: 9781852511319
ISBN-10: 1852511311
Pages: 224
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Publisher: Pfeiffer & Co
Book Type: Hardcover
Members Wishing: 0
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