Engage Brain Before Speaking Author:Maita Floyd Too often we have been programmed to utter familiar cliches to people in crisis. Author Maita Floyd shows why well-intended remarks are often not only inappropriate but even hurtful. The remedy is to learn how to think about what we say rather than reply with old and trite phrases which work counter to their assumed purpose. — This book is ... more »for anyone who wants to be more sensitive to people in crisis.« less