i just got an order for more than 10 children's books. most of them hardcovers. the member has an RC that i am a little confused by. some of the books they requested don't have dust jackets (i don't think they were ever released with them as they are the kind of books with the cover art right on the book) my question is with the following RC would you be willing to send these kinds of harcovers out or you would be worried about possibly being rwaped due to the RC?  i guess what i am trying to ask is does this RC only mean books that were released with a dustjacket or does it mean all hardcovers? here is the member's RC.

If sending a hardback please make sure the sleeve is with the book thank you. �No Moldy or mildew books please.

 

I think most members ordering children's books know about the cover art on HCs. What you could do is accept one of the orders that 'is' RC compliant and send a PM to specifically list and explain the cover art on the others. Then proceed depending on their response. That way you'd only have one actual order to possibly cancel on your end if they changed their mind and you would just decline the other RCs. If they're okay with the cover art you'll have the PM as documentation if they tried to RWAP.

yes, what Linda said.

all the books were ordered by one member as a bulk order. it won't let me accept them individually. 

I'm guessing that the books ordered were partially selected from what you currently have posted and no-one else would have all 10 of the books ordered.....
Next I would politely decline the order and in your reply provide your First name and Last Initial as well as your PBS Nickname (i.e. Molly M (freeverse 071681) so that they will have a clue as to who you are as well as how to find you....in your declining remarks be sure to address that most childrens' books do not have a dust-jacket but has the 'artwork' as p/o the hardcovers and that your books are the same such....

Yes, an order of 10 books, while hard to turn down, is a big chance to take!  If you accept and send them, then get a RWAP, they would technically be entitled to get their credits back!  Agreed, not many children's books have DJ's - although my old edition of A Child's Garden of Verses does have one (what's left of it!). And enough first edition hardcovers do to present a problem ...

I agree with Danny that I'd decline and make a very clear explanation in your reason for declining the request.  I think the message that is sent includes your PBS id, but it wouldn't hurt to add it to your 'reason' message.  If they are really interested in the books, they will send a PM.  If you don't hear back, you can figure you just saved yourself 10 credits worth of grief!

well i politely stated in the box after  clicking on the does not meet requestor conditions that the hardcovers never had a dust jacket.  then after a few hours this same member order 30+ books some hardcover some paperback. same requestor conditions for all.

i declined the hardcovers right away because they don't have dust jackets. then before i could print the wrapper for the order (i don't usually do this until i have gathered all the books together in case i can't find them. when i came back to print the label for the order the member had canceled 5 of the books and then added another hardcover. 

even though this is a larger order now 42 books to one member i am starting to get a little nervous. i am thinking i should just cancel the whole order and be done with this member. what would you do? i thought the whole point of the pending 1 hour was to give the requesting member the time to decide if they still wanted to order the books or not. this member waited four hours and then canceled. seems a little flakey to me like they don't know what they want. 

PBS does hold the credits once you've accepted the ones you choose to accept.  As long as you meet PBS requirements and the RC's with the ones you DO accept, then even if they mark some with a RWAP, you will know that you didn't make an error and can refuse any refund.  If you don't have a history of RWAPs, I don't think this transaction will hurt you.  I think it would be worth the small extra fee to use PBS postage for this one... 

thanks for the advice Anna, i just might do that. 

That is the same RC they apparently use for all book orders. Paperback.hardocver, etc.

I think you are perfectly fine to send all the books. I would say that the vast majority of the book buying public has seen books before and understand that many hardcover books have cover art but not dustjackets.

They are not going to RWAP. 

If they do, for some odd reason ... then politely say "those books never came with a dustjacket. Some books only have cover art, and not a dustjacket. And these are that type of book. Thanks for understanding."

Problem solved.

You are NOT required to ever give a refund unless you AGREE that you made a mistake.

Also, PBS does not penalize people for refusing to give refunds on RWAPS. 

PBS doesn't monitor RWAPs, or even  look into them unless they are specifically asked by someone, or perhaps if they detect a pattern of (suspected) fraud over multiple transactions, which could be detected automatically by programming.

That is why they have a  process in the first place where the sender decides to refun the credit. The sender can also decide not to refund the credit. They could easily have made a different process where sellers are forced to give refunds, if they wanted a different process where sellers are forced to give refunds.