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Topic: Main Account problem

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hardtack avatar
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Subject: Main Account problem
Date Posted: 12/1/2021 10:08 AM ET
Member Since: 9/22/2010
Posts: 7,201
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Everything else seems to work, but when I go to my "Main Account" and click on the tabs for "Books I've Requested," "Enroute to Me"  and "Books I've Mailed," they don't work.

Anyone else having this problem?

Got another one!

When I read the book's description on its page, and click on "more...", nothing happens.



Last Edited on: 12/1/21 10:23 AM ET - Total times edited: 1
cardinalis avatar
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Subject: Same Here
Date Posted: 12/1/2021 10:46 AM ET
Member Since: 4/15/2009
Posts: 5
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Same problem with tabs, so cannot check in new books. Plus: cannot print pre-paid wrapper.



Last Edited on: 12/1/21 10:48 AM ET - Total times edited: 1
cardinalis avatar
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Date Posted: 12/1/2021 10:48 AM ET
Member Since: 4/15/2009
Posts: 5
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Sent a message to PBS yesterday - no response.



Last Edited on: 12/1/21 10:50 AM ET - Total times edited: 1
rutabaker avatar
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Date Posted: 12/1/2021 11:02 AM ET
Member Since: 1/3/2010
Posts: 30,284
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Mine work.

Leesa-Dee avatar
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Date Posted: 12/1/2021 12:00 PM ET
Member Since: 3/25/2009
Posts: 281
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It won't let me post a book to my bookshelf. When I click Post nothing happens.

kathyk avatar
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Date Posted: 12/1/2021 12:05 PM ET
Member Since: 8/15/2007
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Same problem.  Maybe they're doing an update. 

cardinalis avatar
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Subject: For what it's worth...
Date Posted: 12/1/2021 12:12 PM ET
Member Since: 4/15/2009
Posts: 5
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Can't say if it's cause and effect or coincidence, but I logged in on my phone (Android) and was able to access everything. Went back to my PC (Windows 10) and now it's working.

hardtack avatar
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Date Posted: 12/1/2021 12:33 PM ET
Member Since: 9/22/2010
Posts: 7,201
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I reported it this morning and just received this response......

We're very sorry you have been having this trouble. Thank you for writing in to let us know about it! 
We found an issue with the system software and fixed it about an hour ago, so things should be working 
properly now. Please restart your computer and empty your browser cache for PaperBackSwap, to make sure 
the changes are put into effect.

Please let us know if you continue to encounter any other difficulties using the site. Again, we apologize 
for the inconvenience, and thank you for your patience!

So I rebooted, opened my browser, cleared my cache history and it works for me now.

 



Last Edited on: 12/1/21 12:33 PM ET - Total times edited: 1
Leesa-Dee avatar
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Date Posted: 12/1/2021 3:37 PM ET
Member Since: 3/25/2009
Posts: 281
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So I did that, cleared my phone cache & restarted it. And now my book is posted to my bookshelf. 

Thank you for the help.

Side note: I had to look up how to clear the cache. I've never done that on my phone before! It probably needed it. 

pussreboots avatar
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Date Posted: 12/1/2021 6:45 PM ET
Member Since: 6/19/2020
Posts: 33
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I've cleared my cache and label printing still isn't working.

hardtack avatar
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Date Posted: 12/1/2021 8:23 PM ET
Member Since: 9/22/2010
Posts: 7,201
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Sarah, did you reboot?

IlliniAlum83 avatar
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Date Posted: 12/2/2021 11:18 AM ET
Member Since: 4/28/2009
Posts: 21,592
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My tabs are working but spellcheck on PBS has been broken for several days ( it will highlight the mispelled words, but not let you correct them except by deleting the work and retyping). 

Patouie avatar
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Date Posted: 12/2/2021 7:14 PM ET
Member Since: 8/26/2006
Posts: 9,554
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Here are some updated instructions I just got from Admin:

 


1. Close any open PaperBackSwap windows in your browser

2. Copy and paste the following into your browser address bar and click Go:

https://www.paperbackswap.com/includes/global.js

(note: you will see Javascript code)

3. With that page open, do a hard refresh to reload the above page (For Windows this means, hold down CTRL key and Press the F5 key; for Mac this means hold down the Command button and click the Reload arrow on the browser)

4. Do #3 again (it doesn't always "take" the first time)

5. Open a new browser tab and go to the PaperBackSwap site, and see if things are working now.

seacat66 avatar
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Date Posted: 12/2/2021 10:33 PM ET
Member Since: 3/12/2007
Posts: 2,529
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What would I do for an android phone?