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Meeting Customer Needs (Institute of Management Series)
Meeting Customer Needs - Institute of Management Series
Author: Ian Smith
Meeting Customer Needs is ideal for managers seeking to establish or improve customer service and customer focus standards. This second edition provides all the information managers need to put effective customer service programmes into action. — This book shows how internal communications, teamwork and teambuilding play a vital role in meeting c...  more »
ISBN-13: 9780750633918
ISBN-10: 0750633913
Publication Date: 7/23/1997
Pages: 208
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Publisher: Butterworth-Heinemann
Book Type: Paperback
Members Wishing: 0
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