Skip to main content
PBS logo
Want fewer ads?

Discussion Forums - USPS Postal Regulations USPS Postal Regulations

Topic: Missing Books/Box Damaged by USPS

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Generic Profile avatar
Standard Member medal
Subject: Missing Books/Box Damaged by USPS
Date Posted: 9/27/2007 6:37 PM ET
Member Since: 8/5/2006
Posts: 147
Back To Top

I mailed out a box of 75 childrens books. When they were delivered, the person Pmed me. The box was very badly damaged, and had a sticker on it that said "Sorry we damaged your package". The problem is that 32 of the books are no longer in the box. Is there any way to find out what happened to them? I never had this happen before, so I'm not really sure what to do.

Thanks, Shannon

DuskyRose avatar
Friend of PBS-Silver medal
Date Posted: 9/28/2007 11:56 AM ET
Member Since: 8/18/2005
Posts: 7,977
Back To Top

Last Edited on: 10/19/09 9:44 PM ET - Total times edited: 1
Coffee avatar
Member of the Month medal
Date Posted: 9/28/2007 7:54 PM ET
Member Since: 7/18/2005
Posts: 209
Back To Top

Cindy has the answer although the forms are no longer in the POs.  Call 1-800-ask-usps.  The form is also suppose to be on the Inspection Service's web site but I've tried several times including just now and can't find it.


Breninithaca avatar
Standard Member medal
Date Posted: 10/1/2007 1:52 PM ET
Member Since: 10/6/2005
Posts: 11,071
Back To Top

I've had this happen twice now - once with a large BOB and once with a book "train." Both times I filled out the lost mail form and both times all the missing books showed up within a couple of weeks. However, the USPS web site says that the lost mail form has been retired.

Steve, I found this on the  Inspection Services web site - it only says Mail Theft but there's a section on the form where you can report *Mail Received Without Contents*...


CocoCee avatar
Friend of PBS-Silver medal
Date Posted: 10/9/2007 3:06 PM ET
Member Since: 1/17/2007
Posts: 1,051
Back To Top

Just wondering who would be the best person to file a "mail received without contents" form... the sender or the recipent? I'm thinking the recipient because they have the wrapper and all of the information is on there.


Want fewer ads?