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Topic: Can I get PBS money back?

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Subject: Can I get PBS money back?
Date Posted: 4/14/2009 9:29 AM ET
Member Since: 4/3/2008
Posts: 541
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I use the PBS DC labels.

Today I went to wrap a book that I had already printed a label for, and found that my dog had gotten to it and damaged one of the pages.  Already PM'ed the receiver and she doesn't want it, so I cancelled the transaction. 

I thought maybe when I cancelled the transaction I would get my money back for the label, but it didn't happen that way.

Am I out of luck or is there a way to get the money put back into my account?  If I had the money back I could come back off vacation hold until I get another order.  (May & June are always financially thin for us, so I'm trying to avoid putting more money into my account until July.)

Date Posted: 4/14/2009 9:33 AM ET
Member Since: 8/10/2005
Posts: 4,607
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Once you print a label, you can't get your money back. If you need to re-print the label, you aren't charged twice, but once it's spent, it's gone. Sorry!


Date Posted: 4/14/2009 9:36 AM ET
Member Since: 2/28/2007
Posts: 2,164
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Sorry to say, Cheryl is right.  From the help center:


What if I print with postage and then can't send the book, or my printer malfunctions?

  • If you cancel a transaction (or the system cancels the transaction if you did not mark the book mailed in time) after printing with postage, the postage and fees can't be refunded by PBS.  The funds are transmitted to USPS when you download the wrapper with the postage on it.  You could try taking the printed, unused wrapper to the PO and discussing this with them.    We have no mechanism to recover these funds from USPS ourselves, but individuals may be able to do so.
  • If you download a wrapper with postage and then your printer malfunctions, remember that you can reprint the wrapper (you can download it again) using the RePrint Wrapper button without being charged.  This can be done from any computer that has a working printer attached.   You should try this option if it is at all possible before cancelling--once canceled, the postage cannot be refunded.


Date Posted: 4/14/2009 9:48 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Our puppy destroyed a $30 curtain panel.  I'd rather be out the postage money.