Discussion Forums - Questions about PaperBackSwap Questions about PaperBackSwap

Topic: Page unvailable

Club rule - Please, if you cannot be courteous and respectful, do not post in this forum.
  Unlock Forum posting with Annual Membership.
Subject: Page unvailable
Date Posted: 5/13/2019 6:53 PM ET
Member Since: 1/24/2013
Posts: 1,763
Back To Top

Since coming home this afternoon I keep getting:

We are sorry, but this page is currently unavailable

 
 
 
We have been automatically notified that you were not able to reach the page and will be working quickly to make the page available. Please send us an email at librarian@paperbackswap.com if you have any questions or comments. In the meantime you might find some of these other areas of PaperBackSwap interesting:

I am able to get around this somewhat. Earlier, I wanted to look for an older personal message thread. It wouldn't let me. I was able to click on "Friends" and start a new message thread. Just now I also wanted to go back to PM's and it came up the above.

 

Anyone else experiencing this? Hope you're not, of course, just wondering and whether to contact PBS. Thanks. 



Last Edited on: 5/13/19 6:54 PM ET - Total times edited: 1
Date Posted: 5/13/2019 7:03 PM ET
Member Since: 6/30/2007
Posts: 2,811
Back To Top

Have you tried clearing your internet browser cache? Maybe it’s trying to see an old page. Also if you arrow or ‘go back’ to a message sent page there may be an error so try using the actual link in the tabs instead of trying to go back to previous pages.



Last Edited on: 5/13/19 7:04 PM ET - Total times edited: 1
Date Posted: 5/13/2019 7:38 PM ET
Member Since: 7/31/2009
Posts: 821
Back To Top

I'm getting the same page whenever I try to search for anything. What's odd is that the search works fine when I'm not logged in, but as soon as I log in, I start getting these error pages.



Last Edited on: 5/13/19 7:43 PM ET - Total times edited: 1
Date Posted: 5/13/2019 7:48 PM ET
Member Since: 9/22/2010
Posts: 4,592
Back To Top

Getting the same message all afternoon and later. I figured someone must have sent the e-mail to the team. I think the problem must be with one of the PBS servers.

Subject: Page Unavailable
Date Posted: 5/13/2019 8:16 PM ET
Member Since: 6/7/2010
Posts: 43
Back To Top

Just after noontime on the Coast I had the same problem using the library computer.  I have wrapped eleven books and wanted to adress them tonight and mail them manana (all wish listed, posted 5/10 and 5/11, then awaited replies).  PBS still doesn't work at another library to which I carried my laptop.  Too bad as there are more fiction hardbacks on the 'free' booktruck that I could check against wish lists, probably find a couple more that are wished for.  

Date Posted: 5/13/2019 9:22 PM ET
Member Since: 1/24/2013
Posts: 1,763
Back To Top

I have tried clearing cookies. I've also turned on/off the computer a couple times. Still an issue right now. When I signed in, it went to 
page unavailable." It did show I had a PM (blue button), so I was able to still acess that. As a P.S. I hit "reply" to this thread and it went to page unavailable." I am coming back to check that it did post, which it did :)



Last Edited on: 5/13/19 9:23 PM ET - Total times edited: 2
Date Posted: 5/14/2019 3:05 AM ET
Member Since: 1/21/2009
Posts: 12,725
Back To Top

Has anyone contacted PBS?

Date Posted: 5/14/2019 8:19 AM ET
Member Since: 9/22/2010
Posts: 4,592
Back To Top

The page we see states:

"We have been automatically notified that you were not able to reach the page and will be working quickly to make the page available."

I'm betting one of PBS' servers is down.

Date Posted: 5/14/2019 10:23 AM ET
Member Since: 10/24/2008
Posts: 1,665
Back To Top

Glad I'm not the only one having this problem.

Date Posted: 5/14/2019 10:43 AM ET
Member Since: 1/24/2013
Posts: 1,763
Back To Top

Just logged in and was redircted to the page unvailable. Will contact PBS right now. 

Have a Blessed day all :)

Date Posted: 5/14/2019 10:53 AM ET
Member Since: 1/3/2010
Posts: 19,417
Back To Top

I have sent feedback on several issues today including the search function being down and links from PBS emails notworking---they go to the page shown in the OP. Despite automatic notification, the more people who send feedback, the quicker the fix.

Date Posted: 5/14/2019 10:54 AM ET
Member Since: 4/17/2014
Posts: 321
Back To Top

I contacted them about 1 pm Pacific time yesterday and have not heard anything.

Date Posted: 5/14/2019 11:01 AM ET
Member Since: 1/21/2009
Posts: 12,725
Back To Top

I sent an email right after I posted on here. If you are having problems too, please write them at PBS.

Date Posted: 5/14/2019 11:50 AM ET
Member Since: 10/13/2010
Posts: 4,368
Back To Top

I keep getting the same error. 

Date Posted: 5/14/2019 11:54 AM ET
Member Since: 10/13/2007
Posts: 1,008
Back To Top

I see this message when I try to go to the home page for PBS.

Date Posted: 5/14/2019 1:52 PM ET
Member Since: 10/13/2010
Posts: 4,368
Back To Top

I got this response from the team:

 

Dear Amber,

We're working on it, and we hope to have everything up and running as quickly as possible!

We're very sorry for the inconvenience,

The PaperBackSwap Team

www.PaperBackSwap.com

Date Posted: 5/14/2019 1:54 PM ET
Member Since: 2/26/2009
Posts: 40,391
Back To Top

sigh

Date Posted: 5/14/2019 2:30 PM ET
Member Since: 1/21/2009
Posts: 12,725
Back To Top

Amber, I also received the same reply that you got.  So they know there is a problem.  

Date Posted: 5/14/2019 3:13 PM ET
Member Since: 6/30/2008
Posts: 4,173
Back To Top

It might be fixed. It's working for me.



Last Edited on: 5/14/19 3:46 PM ET - Total times edited: 1
Date Posted: 5/14/2019 3:26 PM ET
Member Since: 2/26/2009
Posts: 40,391
Back To Top

nope

Date Posted: 5/14/2019 4:19 PM ET
Member Since: 10/13/2010
Posts: 4,368
Back To Top

So far pages are starting to work for me again.  I hope it keeps working!

Date Posted: 5/14/2019 4:53 PM ET
Member Since: 6/2/2014
Posts: 18,471
Back To Top

It's working for me now.

Date Posted: 5/14/2019 5:36 PM ET
Member Since: 8/17/2007
Posts: 217
Back To Top

It seems to be working ok now.

Date Posted: 5/15/2019 9:06 PM ET
Member Since: 1/24/2013
Posts: 1,763
Back To Top

Back now from out of town, all seems to be working A-ok :) Thanks, PBS. 

Date Posted: 5/16/2019 5:32 PM ET
Member Since: 1/24/2013
Posts: 1,763
Back To Top

I hope this issue is not starting again :( I just tried twice to check PM's I have sent (to see if they have been read yet) and got the same error as in my opening post twice.