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Topic: Received my first book, a little disappointed

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Subject: Received my first book, a little disappointed
Date Posted: 11/8/2007 10:05 AM ET
Member Since: 10/2/2007
Posts: 3
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I received my first book that I ordered the other day and I'm a bit disappointed due to the book's condition.  Most of the pages are very wavy (about 7 or 8 waves along the right-hand side of the pages).  These pages are also very stiff.  To open up to a page I need to bend the book back hard and you hear that cracking sound.  Does this indicate water damage?  Also, the spine is creased so much that I can barely read the book title on it and it's bent inward in almost a complete half circle.  This book is a MM paperback no more than six years old.

Am I expecting too much?  Does this book violate the PBS conditions?  I only have about 25 books on my bookshelf, but each book except one is in near mint condition.  What should I do in this situation?

Sorry if this was a bit of a rant but since it was my first order it was somewhat of a let down.

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Date Posted: 11/8/2007 10:18 AM ET
Member Since: 8/23/2007
Posts: 26,510
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That sounds like water damage.  I have some brand new books that have wavy pages (cheap paper) but they don't crackle and the pages open easily and there is no water staining.  The stiffness and the crackling are usually from liquid damage. The spine creasing is exceptable as long as there is no page seperation.  I would mark it as received with a problem and indicate that the book is water damamged.  Hopefully the sender will give you your credit back.  PBS keeps track of things like this and will suspend the account of someone who repeatedly sends out bad books.

txhockeymom avatar
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Date Posted: 11/8/2007 10:24 AM ET
Member Since: 9/25/2007
Posts: 357
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I feel your pain.  Yes, it sounds like water damage and yes, it is unpostable by PBS guidelines.  I was also disappointed with my first book.  It wasn't as bad as your description, but it was pretty worn.  I also only post books in very good-excellent condition.  The only problem I've had with a book I mailed was someone who marked a book "book damaged by sender" because I didn't have the dust jacket!  I could have fought that one (they didn't have a requirement for dust jackets) but I just gave back the credit and moved on.  (By the way, this just happened to be the only book I had on my shelf without a dust jacket.  That's irony.) 

Since then, I have received nine more books and they were all in excellent shape.  And I have also chosen to be patient and just wait for my WL books.  I have over 20 credits, but I don't "impulse buy" anymore.  Every wish list book that I have received has been in great condition.  I wonder if that's a trend others have noticed?




theboydbunch avatar
Date Posted: 11/8/2007 10:38 AM ET
Member Since: 10/27/2007
Posts: 76
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did you contact the sender and share that you are concerned?  As someone new to the site, I'd want to know if something I'm sending is less than acceptable.

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Date Posted: 11/8/2007 11:15 AM ET
Member Since: 8/9/2005
Posts: 20,024
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I agree it sounds like water damage which is not postable so should be marked RWAP(recieved with a problem) The spine creasing is perfectly ok though by posting guidelines as someone said. If you dont want books with spine creasing you will need to create requestor conditions and make sure they are turned on so others can see them. Just be aware that for some reason some people refuse to send to anyone with conditions even if they can meet them so you might lose a few orders over them. Thats not to say that you will lose all your orders. Most people are understanding about conditions and if they can meet them they will accept them. Just make sure your wording is not subjective. Examples Subjective: Please dont send books with a lot of spine creasing. Not subjective: No spine creases please.

Anyway just a thought. You can read about the posting guidelines in the help center to get an idea of what is allowed so if there are other things you wont want you can add that to your conditions.

nashvillethecat avatar
Date Posted: 11/8/2007 11:15 AM ET
Member Since: 8/1/2007
Posts: 5,034
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Yes, that sounds exactly like water damage.  Yes, please contact and discuss with sender (but do so nicely), they might be new too and not understand what is acceptable.  Also, don't give up.  I have only received one book that I couldn't repost and I have received a bunch so far (I have been a member since September).

vladadog avatar
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Date Posted: 11/8/2007 11:23 AM ET
Member Since: 9/25/2007
Posts: 173
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Don't give up! My first book was not only water damaged but also not the book I'd ordered. But those books are the exception. I've gotten a number of books since that first one that are like new and the rest have been well cared for.



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Date Posted: 11/8/2007 3:14 PM ET
Member Since: 10/2/2007
Posts: 3
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Thanks everybody for your input.  I appreciate it.  Looking at this book further I noticed that two pages are ripped.  One has a piece of the page (with text on it) torn out and the piece was put inside the book like a bookmark.

Hopefully my next book will be better.

lildrafire avatar
T. -
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Date Posted: 11/8/2007 3:51 PM ET
Member Since: 1/21/2007
Posts: 9,989
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Rich, my very first book was extremely water damaged, but I didn't give up.  Since then I have traded hundreds of books (counting Box of Books) and have only had a handful of problem books.  Looks like you got your bad book out of the way.   Good luck.

beadnread avatar
Friend of PBS-Silver medal
Date Posted: 11/8/2007 8:29 PM ET
Member Since: 6/30/2007
Posts: 1,837
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Sorry that happened! The book sounds like it has had definite water damage, which makes it unpostable.  I've received lots of books here that really weren't postable.  Since quite a few of them are wishlisted by several PBSers, I'm going to offer them for free in the Bazaar for people who pick something else off my shelf.  You might give that a try.  And don't lose heart - there are lots of readers here whose books are in great condition (mine, for instance, LOL).  And welcome!  Carol Ann

cosmichomicide avatar
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Date Posted: 11/8/2007 8:48 PM ET
Member Since: 1/11/2006
Posts: 399
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My first book was the absolute worst that I have received in nearly 500 books - I nearly left the site it was so bad.  Water damaged, most of the cover missing, mildew stains, loose pages, you name it.  And the member tried to tell me it happened when she mailed it - from 30 miles away when we hadn't had rain in weeks.

That said, I've had only a handful of bad books - so hang in there.  It was an anomaly, I promise.

grendelynn avatar
Date Posted: 11/8/2007 9:18 PM ET
Member Since: 8/15/2005
Posts: 4,469
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My guess would be the wavy pages are due to water damage--which in and of itself would violate pbs standards. Of course, without seeing the book myself, I can't be sure of that.
Generic Profile avatar
Date Posted: 11/10/2007 10:49 AM ET
Member Since: 11/8/2006
Posts: 871
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Just received a book today.  A $12.95 trade paperback.  Perfectly new.  So hang in there.

I avoid old editions when new available (even if I need to wish list it) and also mass market paperbacks in general, unless I really want a title.   The mass market books are simply not made to last and are the least expensive to pick up new.  They also seem to smoosh easily.

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