Setting the Table Author:Danny Meyer Understanding the distinction between service and HOSPITALITY has been the foundation of our success.Service is the technical delivery of a product. Hospitality is how the delivery of the product makes the recipient feel. Service is the monologue-we decide how we want to do things and set our own standards for service. It takes both great servic... more »e and great hospitality to rise to the top.
Comment: Danny Meyer’s Setting The Table is a breezy read for someone who is a foodie: Union Square Cafe, Gramercy Tavern, Tabla, Eleven Madison Park, Shake Shack, the MOMA cafes, Blue Smoke are all Danny Meyer restaurants. I am not even a foodie, and I recognize these places.« less