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Setting the Table
Setting the Table
Author: Danny Meyer
Understanding the distinction between service and HOSPITALITY has been the foundation of our success.Service is the technical delivery of a product. Hospitality is how the delivery of the product makes the recipient feel. Service is the monologue-we decide how we want to do things and set our own standards for service. It takes both great servic...  more »
ISBN-13: 9780061986802
ISBN-10: 0061986801
Publication Date: 1/28/2006
Pages: 316
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Publisher: Harper Collins
Book Type: Paperback
Members Wishing: 0
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