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Total Customer Service
Total Customer Service
Author: William H. Davidow, Bro Uttal
Total Customer Service: The Ultimate Weapon : A Six Point Plan for Giving Your Business the Competitive Edge in the 1990's — Customer Service: The Competitive Weapon for the 1990s — Demand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into b...  more »
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ISBN-13: 9780060161804
ISBN-10: 0060161809
Publication Date: 1989
Pages: 227
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Publisher: HarperCollins Publishers
Book Type: Hardcover
Other Versions: Audio Cassette
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