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Search - Total Quality Service: Principles, Practices, and Implementation

Total Quality Service: Principles, Practices, and Implementation
Total Quality Service Principles Practices and Implementation
Author: D.H. Stamatis
Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Instead, they never again buy from businesses that just once left them unsatisfied.What then is TQS? In the simplest terms, it is the true commitment t...  more »
ISBN-13: 9781884015830
ISBN-10: 1884015832
Publication Date: 8/1/1995
Pages: 336
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Publisher: CRC Press
Book Type: Hardcover
Members Wishing: 0
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