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Zapp! Empowerment in Health Care : How to Improve Patient Care, Increase Employee Job Satisfaction, and Lower Health Care Costs
Zapp Empowerment in Health Care How to Improve Patient Care Increase Employee Job Satisfaction and Lower Health Care Costs
Author: William Byham, Jeff Cox, Sharyn Materna, Kathy Harper-Shomo
"Couldn't have come at a better time! The message is definitely on target. People who work with staff and volunteers in any profession would gain from reading, re-reading, and practicing the concepts in this book." — John Paul — Vice President, American Heart Association — William C. Byham's book, ZAPP! THE LIGHTNING OF EMPOWERMENT took the busines...  more »
ISBN-13: 9780449908853
ISBN-10: 0449908852
Publication Date: 6/29/1993
Pages: 336
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Publisher: Ballantine Books
Book Type: Paperback
Members Wishing: 0
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The empowerment classic adapted for health care - lowering health care costs and improving patient care by empowering employees.


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