Just reply back and ask if she has the wrong person.  Say that you haven't done a transaction with her before.  Then, at least your response will be on record.

Have you checked your Transaction Archive for canceled transactions?  It's possible that if there was an actual cause for her message it might show up in the Transaction Archive.  If this is the case, you really shouldn't allow her to repost so that you can re-request if the transaction timed out.  It's all in the Help Center document My transaction was canceled! 

However, if there's no connection between the two of you (aside from these two messages) you shouldn't have to contact her via e-mail address, I don't think.  However, if she isn't made aware of the mix-up she won't be able to rectify it.  I would think a polite PM through PBS should suffice.

Just reply to her PMs that you don't have a transaction with her and she must have you confused with someone else.  Keep the communication on PBS, don't take it to email.

Sounds like she had some kind of unavoidable mix-up on her end, had to let the book time out unmailed, and wants to try to get it to you first since she let you down.  I'd just sent her a quick note explaining that you've already got another one on the way, and thanks for trying to straighten it out.  And you're done!

One lesson learned here is if you PM someone ALWAYS reference which book transaction you're talking about- as you found out often the receiver can't tell!

Sara

Well, this looks like she mailed the book out on time but wasn't able to mark it mailed because of her computer being down, so messaging her to tell her you already got the book elsewhere isn't going to keep her from sending you another copy - she's already sent it:P  Her internet service could have been one of the casualties of hurricanes Gustav or Ike, so I'd check the dates on your TA and see where she's located as well.  We had widespread outages here due to what was left of Ike moving through the area, and I just got lucky that it passed through here on a Sunday & I didn't have any book orders to mark mailed.  I bet a lot of people weren't that lucky.  If it's in your transaction archive, you have to mark that book received when it shows up, but if it was cancelled by the system for not mailing on time, you don't have to give her a credit for it.  I personally would if it was due to the weather & power/internet service outages, because I personally would feel guilty not giving it to her under those circumstances. 

This may be helpful: I received 2 copies of the same book!

Parts of Galveston and Houston, etc. still don't have power and probably won't for a while.  It does help to know where she is.

Ruth

Actually, there was quite a wide-spread area affected by the hurricanes that never made the news.  Last I heard, there were still people in Ohio without power.  I would hope it would be resolved by now, but have not seen any reports. 

Hurricanes aren't the only cause of problems -- just the latest and biggest. 

"Actually, there was quite a wide-spread area affected by the hurricanes that never made the news.  Last I heard, there were still people in Ohio without power.  I would hope it would be resolved by now, but have not seen any reports."

On Monday morning there were still 24,000 homes in Jefferson County (Metro Louisville) alone still without power and I know people over in Indiana that still don't have power.

Kevin

On Monday morning there were still 24,000 homes in Jefferson County (Metro Louisville) alone still without power and I know people over in Indiana that still don't have power.

Just heard on the news some people in Kentucky just got power back yesterday afternoon. 

Yeah, I live in the Metro Louisville area, and I can attest to that.  Mine has been back on since early evening of the same day it went out, but the schools just reopened on Monday and some of those were operating on generator power.  Last I heard, LG&E crews were still out in force and working on restoring power in isolated areas all over the city.