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Date Posted: 7/14/2010 4:51 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 5:19 PM ET - Total times edited: 1
Date Posted: 7/14/2010 5:03 PM ET
Member Since: 6/24/2009
Posts: 1,792
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Jeri,

This happened to me last fall.  I listed the cookbook, sent the PM's, they weren't answered so I canceled the order and started over. In my case, there were several wishers, but it just kept going back to the first wisher.  I did this 3 times and then contacted the PBS Team.

They helped me skip over that wisher....actually I think they moved her from next in line to second in line in FIFO.....and the book was offered to the next wisher.  That wisher declined the book and it went back to the original wisher.  I again PM'd and finally she did answer me.  Said she had been out of town and apologized for not answering.  I think the PBS Team emailed her but I don't know that for a fact.  And she accepted the book and I mailed it.

So after trying 2 or 3 times, you might want to ask the PBS Team for help to maybe contact her by email and see if she is still active.

Hope it works out for you.

Leslie

Date Posted: 7/14/2010 7:13 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 5:18 PM ET - Total times edited: 1
Date Posted: 7/14/2010 9:20 PM ET
Member Since: 7/31/2007
Posts: 2,690
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the 48 hours is not just for people that have to get credits...if the book is not on Auto-Request the person requesting the book has 48 hours to accept. 

The best thing for you to do is Not cancel and let it time-out because everytime you cancel and repost it is going back to that person.  Let the system work and let it roll over to the next person if there is one (it will remove your current wisher from the line) and if there isn't a person in the wishlist line it will be first to go out should someone decide to request it.

Date Posted: 7/14/2010 10:57 PM ET
Member Since: 9/13/2007
Posts: 2,520
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I wouldn't let it time out. It might get rid of the wisher, but having to cancel a few times is going to look a lot better on your account than accepting a book request only to let it time out without marking mailed. When you cancel the requests you are doing exactly what the rules tell you to do. That way, even if the number of cancelations did draw attention to your account, the team would be able to see that you were just doing what you are supposed to. 

I would do what Leslie did and contact the team if it happens again. 

Date Posted: 7/15/2010 9:19 AM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 5:18 PM ET - Total times edited: 2
Date Posted: 7/15/2010 3:54 PM ET
Member Since: 11/6/2006
Posts: 422
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If I understand what's going on correclty, PBS Team considers this "a loop."  Contact them and they will adjust everything for you.  (I got stuck in a request-accept loop 2 years back.)



Last Edited on: 7/15/10 6:01 PM ET - Total times edited: 1
Date Posted: 7/18/2010 3:32 PM ET
Member Since: 4/4/2009
Posts: 9,476
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Relevant, I think, but not pertaining specifically to cookbooks:  I have a lot of older books on my shelf, and on a fairly regular basis I get them requested by someone with conditions specified that rule out just about everything except a new book. (no musty smell, no this, no that). Routinelyl I say cannot meet conditions. If the RC doesn't strike me as being excessively picky, I may send them a PM explaining very objectively  the condition of the book. (A few have been wishlisted books, mostly not). At least half the time, the book is requested again by the same person.

Date Posted: 7/18/2010 3:43 PM ET
Member Since: 8/23/2007
Posts: 26,510
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She is probably not very active and doesn't realize she has to respond to the PM.  She isn't necessarly buying a credit each time. She gets the WL offer, accepts it and then either doesn't check back in to read the PM or thinks she doesn't have to respond. Then you cancel and repost the book. 

I would on the next time, if it's her again: in the PM say that since she's not answering your PMs you will send the book out anyway becuase you are tired of having to cancel and repost the book.  If there's a problem you can refer her and PBS to all the unanswered PMs that you have sent.