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Date Posted: 11/9/2007 11:49 AM ET
Member Since: 2/6/2006
Posts: 643
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Last Edited on: 7/1/10 11:14 AM ET - Total times edited: 1
Date Posted: 11/9/2007 12:02 PM ET
Member Since: 4/6/2007
Posts: 729
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Sometimes DC just does not get scanned.  It's kind of a crap shoot.  Yes, technically, it should be scanned, but sometimes they aren't.

Date Posted: 11/9/2007 3:44 PM ET
Member Since: 8/18/2005
Posts: 7,977
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Last Edited on: 11/4/09 5:29 PM ET - Total times edited: 2
Date Posted: 11/9/2007 6:35 PM ET
Member Since: 8/10/2005
Posts: 4,593
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As Cindy said, they don't have to scan it anywhere but on delivery, but it SHOULD be scanned at delivery, yes.

Because the PBS computer system only communicates with the USPS computer system (to get scan info, etc) a few times a day, what can happen is this: The mailman scans the book as delivered just before putting it into the receiver's mailbox, the receiver is right there, watching for the mailman, gets the package, opens it and marks it received, the credit goes to you. Meanwhile, the information that the scan was done is still sitting in the cache of information that will be received by the PBS system on the NEXT communication between the systems, but because once your book is marked received, the info on it disappears from your account page, so you don't know that. Probably if you were to later plug that DC number into the USPS website tracking info, it would be listed as "delivered."

Cheryl



Last Edited on: 11/9/07 6:36 PM ET - Total times edited: 1
Date Posted: 11/9/2007 7:43 PM ET
Member Since: 9/2/2006
Posts: 4,110
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From what I understand, it depends on if you take it to the counter or not, and if you've put stamps on the book or not.

 

Actually that isn't entirely correct.  Yes some folks do seem to have better luck at getting it scanned by driving their books to the PO and watching them scan it, but it only seems that way.  I have books taken to the counter and scanned in, dropped off in the slot at the PO, dropped off in a blue box, and picked up at home all with DC and it's been a crap shoot.  Example this week I sent out 5 books, purchased postage and DC right here at PBS.com, two were dropped in a blue box three were put in my box here at home.  I have received 3 instant credits, the other two are showing progress on the map and one even says scanned at the mid point, but no credit received for that book as yet.

I don't think the glitch is here at PBS.com I think it is the post office, I know they are getting their money because the online postage includes a fee I am sure R&R must hand over in a regular fashion in order to be able to offer online postage.  And you can be sure if they weren't getting their money if the books weren't being scanned they would fix it pronto!

Don't dispair, think of the DC more as insurance than quick credit, if for some reason the book never arrives or the member goes away before marking it the DC ensures you will get your credit eventually!

 



Last Edited on: 11/9/07 7:44 PM ET - Total times edited: 1
Date Posted: 11/9/2007 11:17 PM ET
Member Since: 8/10/2005
Posts: 4,593
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When they've had problems like that before, it seems to be with Endicia, the company PBS works through to provide the online postage. It's been working very well for me recently. I sent out about 35 books this past week (gotta love those FOL sales! LOL) and used PBS online postage/DC on all but one (on one order, the online postage couldn't be used with that address) and dropped them all in 3 different blue boxes on 3 different days. All of them but one were scanned at a regional distribution center within 48 hours of being mailed, and that one got scanned a couple days later.

Cheryl



Last Edited on: 11/9/07 11:18 PM ET - Total times edited: 1
Date Posted: 11/10/2007 9:09 AM ET
Member Since: 9/2/2006
Posts: 4,110
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Right, and one of the two not geting quick credit has been scanned mid point and both show progress across the map so I know they are on their way.  Frankly there is no absolute way to ensure scanning, I've even had packages I've sent from ebay auctions where I bought the postage and DC at the post office and no tracking info online until after it has been received, sometimes days after it was delivered.  *shrug* At least using PBS DC you know you'll get your credit.