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Topic: 1 hour wait for WL?

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Subject: 1 hour wait for WL?
Date Posted: 6/24/2009 4:40 PM ET
Member Since: 3/7/2009
Posts: 10,955
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I thought that when you request a book, WL or not, there is an hour wait before the request goes to the sender.  I was offered a WL book and accepted it at 4:01 today.  The sender accepted at 4:07 (and has already printed the wrapper and mailed apparently).  I am not complaining since I'm excited to get the book, but I am curious why there wasn't holding period. 

I know that if you send the sender a PM, the request automatically goes through, but I didn't do that.

Date Posted: 6/24/2009 4:51 PM ET
Member Since: 3/22/2009
Posts: 2,402
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Hmm, unless you had the book on autoaccept or PMed the sender, I have no idea why that happened.  Big help, huh? : )

Amy
Date Posted: 6/24/2009 5:10 PM ET
Member Since: 3/11/2008
Posts: 1,716
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It depends on when the person posted the book.

It may have taken the system an hour (once the book was posted) to alert you that the book was available and then gave you the option to accept.

I would guess that this is what happened, if you're referring to the "1-hour buyer's remorse."

ETA - I may be completely wrong with all of that, but I am thinking that the 1-hour wait happens when the book is posted and after that PBS automatically puts the book on WL hold for you. At that point, I would think there is no need for and additional 1-hour wait period, since you have no clue when the person posted the book.



Last Edited on: 6/24/09 5:18 PM ET - Total times edited: 1
Geri (geejay) -
Date Posted: 6/24/2009 5:22 PM ET
Member Since: 9/2/2008
Posts: 9,094
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I'm not sure but I thought an autorequest WL book just happened.  That you, the requestor didn't have to do anything.  The person sending the book would get the notice, accept and print and mail with no wait.  Looks like I was wrong about that since I found this in the Help Docs.  It's more for the person who posted the book than you as a requestor.   

If the book is set to auto-request on the a member's Wish List, the book will be requested automatically, and you (the poster) will get the email notifying you of the request about an hour after you post the book.

    • In the meantime (before the hour is up), you will see the auto-requested item ONLY on your bookshelf, with the notation "request pending-1 hr max." next to it.
    • However, if the Wisher then cancels this request, you may log in and find no request there!

    • You will have received an email notification of the auto-request, but you will NOT have received an email notification of the first Wisher's cancellation because the offer has been passed along automatically to the next Wisher, without generating an auto-email notification. If no one else is wishing for the book, and the first (auto-requestor) cancels, then you WILL receive an email notifying you of the cancellation.
Date Posted: 6/24/2009 5:23 PM ET
Member Since: 6/26/2006
Posts: 6,633
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The 1-hour wait is a buyer's remorse period for people with the book on Auto-Request.  It doesn't kick in for those who have the book on 48-hour hold.

Date Posted: 6/24/2009 6:21 PM ET
Member Since: 2/19/2008
Posts: 2,007
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Different time zone perhaps?

Date Posted: 6/24/2009 6:42 PM ET
Member Since: 6/26/2006
Posts: 6,633
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Bernhard, all the times in PBS are EST. 

Date Posted: 6/24/2009 6:53 PM ET
Member Since: 3/7/2009
Posts: 10,955
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But Britney, the help docs say that 48 hour WL requests are treated like a normal FIFO request once the requester accepts the offer, and FIFO requests have the 1 hour hold. 



Last Edited on: 6/24/09 6:53 PM ET - Total times edited: 1
Date Posted: 6/24/2009 7:05 PM ET
Member Since: 6/26/2006
Posts: 6,633
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Well, here are some times from my own transactions (I've been online all day this week, so I've been able to accept and print immediately):

WL request on 48-hour hold (no lapse):

Request Date:
6/24/2009 11:01 AM ET
Will Mail By:
6/29/2009 11:00 PM ET 
Label Print Date(s):
6/24/2009 11:15 AM ET

FIFO request: (there's a one-hour lapse)

Request Date:
6/22/2009 1:01 PM ET
Will Mail By:
6/27/2009 11:00 PM ET 
Label Print Date(s):

6/22/2009 2:03 PM ET
6/23/2009 8:39 AM ET



Last Edited on: 6/24/09 7:06 PM ET - Total times edited: 1
Date Posted: 6/24/2009 7:08 PM ET
Member Since: 6/26/2006
Posts: 6,633
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I'd guess that it's because with a book on 48-hour hold, you already have a few times to change your mind about whether or not you want the book: when you put it on your WL, and when you say "yes, send me the book."  You've presumably been thinking about the book for a while so you don't need a buyer's remorse period.

Otherwise (FIFO) you have one hour to change your mind, because deciding to order the book is more likely to be a snap decision.

Date Posted: 6/24/2009 7:30 PM ET
Member Since: 3/7/2009
Posts: 10,955
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I guess I've just never had a sender respond that fast, so I assumed that there was an hour wait.  The Help Documents are not very clear.  Under Using the PBS Wish List >> How the Wish List Works, it says "Once you have accepted a Wish List offer, the request will proceed normally."  But under Getting and Sending Books at PBS >> Getting Books Using Credits >> How to Request a Book (where I assume a normal request is explained), it says

  • you have 1 hour before your request is submitted to the sender
  • So really, the Wish List offer does NOT proceed normally.  The Help for the WIsh LIst book should be clarified to say that unlike other requests, there is no wait time.  In my case, I came back to the site 20 minutes later because I was going to send the sender a PM to ask a question, but the book had already been mailed. 

    Also, while your explanation makes sense, it doesn't make sense that you would get an hour for autorequested books.  At that point, you've not only had time to think "yes, I want this book," but you've made the decision "I want this book ASAP - don't even notify me, just send it!"



    Last Edited on: 6/24/09 7:33 PM ET - Total times edited: 1
    Date Posted: 6/24/2009 10:25 PM ET
    Member Since: 7/31/2007
    Posts: 2,693
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    The bottom line is:

    48-hour Hold WL books - once you accept them they go directly to the sender.

    AutoRequest WL books - there is a 1-hour buyers remorse period.

    Order FIFO non-WL - there is a 1-hour buyers remorse period.

     

    Jenna...the question for me as far as your comment is what is "normal"  the Help Desk makes it clear what happens. "Once you accept a book that has been offered on your WL it proceeds normal."  Note this book was on your WL, you've had the time to think about it to contemplate if you want the book so, there is no need for it to wait to be sent to the sender.  If you are ordering from FIFO then there is the 1-hour buyers remorse because perhaps you haven't had the time to think about it as long and you change your mind.

    Also, considerr that there could be Wishlist Normal procedure and FIFO Normal procedure!



    Last Edited on: 6/24/09 10:33 PM ET - Total times edited: 2
    Date Posted: 6/24/2009 10:31 PM ET
    Member Since: 12/28/2006
    Posts: 14,177
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    The only times I've seen the "1 hr. buyers remorse" apply seems to be:

    1.  When I post books to my shelf that are wishlisted by another member.  I can go to my shelf and see the little (!) symbol, but the transaction doesn't actually show up on 'my account' page for about an hour...maybe a 1 hr "are you sure you want to post this book" buffer?  I assume when it appears under my account tab "waiting for member" the 1 hr. has expired and a requesting member has been notified.

    2.  When I place a new order for a book already in the FIFO system.  Direct order, not wishlist.

    IME, if I a book comes through my wishlist, PBS assumes I'm sure I want the book.  Some of the genre forums have threads "is this on your wishlist?"  In these cases, I've seen books listed to the forum, requested, posted to requestors wishlist, label printed, and book mailed, in under an hour.

    Date Posted: 6/24/2009 11:19 PM ET
    Member Since: 2/19/2008
    Posts: 2,007
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    A one hour "buyers remorse" period for an autorequest doesn't make sense to me.  The two most common reasons for using autorequest are if you really, really, really want the book, no matter what, and when you're going to be putting your account on vacation hold, but still want certain books on your WL to be requested.  In neither case is a one hour hold likely to be needed.

     

    Date Posted: 6/24/2009 11:44 PM ET
    Member Since: 8/10/2005
    Posts: 4,601
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    The one-hour buyers remorse never makes any sense to me either, Bernhard...but for a different reason. The one-hour remorse happens after the sender posts a wishlisted book that's autorequested, but before you as the intended receiver are even notified that the book has been posted. Okay, so it's more like a one-hour SENDER'S remorse then, right? They could at that point cancel the order by deleting the book from their shelf and I'd never know...I don't even know the order exists at that point, nor do I find out until that one hour period is up. How is that "buyer's" remorse? Once that hour is up, the order then goes to the receiver as a "book I requested" and at that point, the sender can accept, print and mark immediately if they are so inclined.

    Cheryl

    Date Posted: 6/25/2009 12:25 AM ET
    Member Since: 8/16/2007
    Posts: 15,201
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    They could at that point cancel the order by deleting the book from their shelf and I'd never know  No, once its held on the WL, they can't delete the book.

    I think the buyer's remorse on AR is more like, or crap I screwed up in case someone forgot to remove one (I sometimes forget to remove them from my WL if I've had a RWP, but didn't want another copy). It gives at least a little time to notice the order can cancel. I have has a few ARs cancelled on books I've posted.

    My big fat guess on why the 48-hr hold doesn't have the buyer's remorse like regular orders is that, well it isn't one. It is an acceptance of an offer, not a request for a book. You get your buyers remorse time when you have the offer sitting on your Account page. Accepting a request is not the same as placing an order.

    Date Posted: 6/25/2009 2:28 AM ET
    Member Since: 12/28/2006
    Posts: 14,177
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    No Bernhard, wishlisted books on autorequest do not have a 1 hr. hold...at least they don't if I post directly to your wishlist instead of FIFO.  And I know you luuurrve that option :-)

    Date Posted: 6/25/2009 9:00 AM ET
    Member Since: 7/31/2007
    Posts: 2,693
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    "the one-hour buyers remorse never makes any sense to me either, Bernhard...but for a different reason. The one-hour remorse happens after the sender posts a wishlisted book that's autorequested, but before you as the intended receiver are even notified that the book has been posted. Okay, so it's more like a one-hour SENDER'S remorse then, right? They could at that point cancel the order by deleting the book from their shelf and I'd never know...I don't even know the order exists at that point, nor do I find out until that one hour period is up."

    My Oh My is everyone so confused.....here is how it works, as soon as I post a book that is on someone's WL it goes into a 1-hour BUYER's remorse period ...it is posted to the requestors page IMMEDIATELY and an email is sent to them IMMEDIATELY...I as the sender during that time CANNOT cancel that book.  Thus it is a Buyer's remorse period NOT a Sender's remorse time.

    "No Bernhard, wishlisted books on autorequest do not have a 1 hr. hold.."

    Sorry Denise, yes WL books on Autorequest have a 1 hour hold....after that 1-hour hold the book is sent to the senders page.



    Last Edited on: 6/25/09 9:12 AM ET - Total times edited: 1
    Date Posted: 6/25/2009 9:19 AM ET
    Member Since: 8/10/2005
    Posts: 4,601
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    Confused R Us, I guess! LOL I did know that there was a 1-hour remorse for autorequests, but didn't realize the sender couldn't cancel, having never needed to do that. However,  I've had someone post a WL book directly to me that I've got autorequested (as my whole WL is) while we were both online, and the request did NOT show up on my "books I've requested" list until after that 1 hour period. I recall even discussing that with the person who posted my book at the time, refreshing the browser/cache, leaving the site and coming back, etc. and it wasn't there til later. I didn't check my e-mail during that time because I'm on PBS so much that I know what's what and don't need to look at the notifications, so it's certainly possible I might've gotten an e-mail I guess, but I remember thinking how weird the 1-hour remorse was if I couldn't actually change my mind in that hour....but as Bernhard said, if it's autorequested, why would I? It seems more sensible to have the 1-hour remorse period for books that you are just requesting from what's on the site.

    Cheryl



    Last Edited on: 6/25/09 9:19 AM ET - Total times edited: 1
    Geri (geejay) -
    Date Posted: 6/26/2009 2:53 AM ET
    Member Since: 9/2/2008
    Posts: 9,094
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    Well, I don't know if this'll shed any light on the topic but in checking my mail early this morning I saw this:

    Dear Geri,

    This is just a friendly email to confirm that your request for the book 'Red Blooded Murder (Izzy McNeil Mysteries)' by Laura Caldwell has been accepted into our system at PaperBackSwap. In the next couple of days you should receive an email stating that the book is on its way!

    According to the mail box this was at 7:16 last night.  We had thunder storms so I wasn't online.  By 9:35 the request was accepted, printed and mailed at 9:36!

    Not that I'm complaining!  Like Cheryl said if I have the book on my WL, on autorequest why would I turn it down?  I suppose the only problem would be if you're short of credits.  Ah!  Maybe that's why there's a one hour delay.  Oh, but then I wouldn't have my WL'd books on autorequest.  Big sigh, thought I figured it out. 

    Date Posted: 6/26/2009 3:01 AM ET
    Member Since: 2/19/2008
    Posts: 2,007
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    No, if you have something come through on autorequest and you're out of credits, then you get notified by email and have 48 hours to get credits.  I think... (lol)

    Date Posted: 6/26/2009 6:43 AM ET
    Member Since: 6/26/2006
    Posts: 6,633
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    Right.  If a book is on auto-request and posted to you and you don't have credits, it turns into a 48-hour hold so you can buy credits.

    But if your account is on vacation hold and you run out of credits, you will be skipped over until you get credits or take your account off hold.

    Date Posted: 6/26/2009 9:23 AM ET
    Member Since: 3/10/2006
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    What's strange is that over on SwapaDVD, auto-requests have no 1-hour remorse period.  I always scratch my head at the different set-ups the two sites have.   Why code differently for things like that?