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12 Steps to Success Through Service
12 Steps to Success Through Service
Author: Barrie Hopson, Mike Scally
Attempts to explode the myth that simply sending staff on a training course will transform their behaviour. It advocates nothing less than a complete re-evaluation of the business, breaking down the process into 12 crucial steps that have to be climbed to achieve success through service.
ISBN-13: 9788174460042
ISBN-10: 8174460047
Publication Date: 4/15/2005
Pages: 180
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Publisher: Excel Books
Book Type: Paperback
Members Wishing: 0
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