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Topic: 2 RWAP in a row; advise please

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Subject: 2 RWAP in a row; advise please
Date Posted: 8/21/2010 11:55 AM ET
Member Since: 7/13/2005
Posts: 5
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I have just received the second book in a row that has a damaged cover. The first one I asked for the credit to be returned and it was returned no problem (had a large section cut out of the cover). Today I got another book that has a cover I would consider excessively worn . It is creased multiple times and most of the creases are a breath away from actually tearing, parts of the cover are missing, the backing is there but the top portion that has the picture on it is gone, This happens all around the edges. It also has a rip over 1" and the paper on the spine is torn as well. I am worried that by asking for my credit to be returned again it will make me look as if I am doing this to get 'free' books. I know that creases are ok and within the guidelines. When I am done with this book I will take it to the library or give it to someone but will not re-list it because of its condition thereby removing a potential book from my bookshelf and that defeats one of the best things about the club. Any advise is appreciated.

Sylvia

Date Posted: 8/21/2010 12:08 PM ET
Member Since: 1/20/2009
Posts: 2,680
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My advice: Stop being paranoid and ask for your credit back.

I find these things tend to go in cycles. I can have a half dozen RWAPs in a week, but often don't have a single one for months in-between. I never hesitated to mark a problem book RWAP, or ask for my credit back, nor have I ever been questioned on it. So, I highly doubt two will cause any issues.

Date Posted: 8/21/2010 12:30 PM ET
Member Since: 12/3/2005
Posts: 3,339
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If you are nervous that your RWAP ratio might end up too high, take photos to document the damage of each book you are marking RWAP, then you have back up instead of just your word.  I don't think it would ever be necessary but it couldn't hurt.  As Tiffany said, these things kind of come in cycles, hopefully the bad cycle will end soon for you.

Date Posted: 8/21/2010 1:56 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I also find that they come in groups. No bad books for months and then a couple in 1 week.  So I wouldn't worry about it makign you look bad.  I received 2 in 1 day one time (different senders) and I didn't get a warning or anything from PBS. 



Last Edited on: 8/21/10 1:56 PM ET - Total times edited: 1
Date Posted: 8/21/2010 3:44 PM ET
Member Since: 5/19/2010
Posts: 150
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I'm with the others, I wouldn't worry!  I had to mark 2 RWAPs in the past 2 weeks, one for MASSIVE water damage (like, half the book was waterlogged and stained...and it showed up in a pristine envelope and wrapped in plastic!) and one for chunky food stains throughout the books (GROSS!).  I've had to mark 4 or 5 book RWAP (all for water damage except for the one used as a dinner plate and one with small food stains on a few pages!) and I've only been a member for a few months.  Most of my books have arrived in beautiful shape, I just hit a bad streak of people mailing books wrapped in christmas paper and scotch tape, or folks not reading the rules of postability on this site.  As far as I know I'm still in good standing with PBS :). 



Last Edited on: 8/21/10 3:45 PM ET - Total times edited: 1