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7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience
7 Tenets of Taxi Terry How Every Employee Can Create and Deliver the Ultimate Customer Experience
Author: Scott McKain
Defeat your company's greatest enemy: employee disengagement 7 Tenets of Taxi Terry outlines seven essential keys to engagement that any one at any job can use to excel. McKain threads them all together with the story of Taxi Terry, a cab driver in Jacksonville, FL, who gave him the best customer service experience of his life. Scott empowers yo...  more »
ISBN-13: 9780071822152
ISBN-10: 0071822151
Publication Date: 5/23/2014
Pages: 176
Edition: 1
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Publisher: McGraw-Hill
Book Type: Hardcover
Other Versions: Audio CD
Members Wishing: 0
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