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Topic: need ADVICE about ARC offered to me through WL

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Subject: need ADVICE about ARC offered to me through WL
Date Posted: 9/14/2011 3:03 AM ET
Member Since: 4/21/2005
Posts: 227
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Someone has "posted" a book on my WL. I have all of my WL set to auto-request. This person sent me a PM saying that the book is not a hardcover, although my WL was for a hardcover. And that the book is in fact an ARC.

Since it was on auto-request, I have already accepted it. Since it is not allowed to be posted, I have sent a PM saying so. They have already accepted the request.

If I cancel the order, I lose my place in the WL line. If I do not cancel the order, and they mail it, I will have to mark it RWAP. But that will not return my credit, that I have already spent, on a book that should never have been posted.

What should I do???

Date Posted: 9/14/2011 3:24 AM ET
Member Since: 11/21/2007
Posts: 7,777
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You should have the other member cancil the order. That way you will not loose your spot in the WL line. You may also wish to remind that person (tactfully) that ARCs are not postable for credits, as they are not the finished products and cannot be sold. If the member wishes to get a credit for it, they should advertise it in the Book Bazaar forum below (the one with a "circus tent".)

Last Edited on: 9/14/11 3:24 AM ET - Total times edited: 1
Date Posted: 9/14/2011 6:21 AM ET
Member Since: 1/22/2011
Posts: 2,413
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Hi Sevedra!

There is a way for someone posting to see that your WL books are on AutoRequest. It seems like you are being taken advantage of, so I would kindly and firmly request that member to cancel the order and explain that you do not want to lose your spot in the WL line. If this isn't done you can contact the PBS team by clicking on the contact us item under "Company" below and I think they can help. Hopefully the other person will understand and cancel the swap on their end. Sometimes it takes a few days , so don't worry. Usually they see the light and solve the problem quickly.

Date Posted: 9/14/2011 9:17 AM ET
Member Since: 5/22/2005
Posts: 1,592
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Yet again, another member who does not care about following the rules. Seems like there has been quite a few of these lately.

Hope you get your credits back and the member who screwed up learns how to use PBS.

Date Posted: 9/14/2011 11:09 AM ET
Member Since: 7/28/2006
Posts: 4,984
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If you end up needing to contact the Team, it's sometimes helpful to copy and paste your email exchange as well, just so they don't have to go digging for it. 

Date Posted: 9/14/2011 1:45 PM ET
Member Since: 12/28/2006
Posts: 14,177
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Do NOT cancel the transaction from your end.  The situation can be cleared up and you will retain your wishlist position.

If you have not pm'd and firmly declined the ARC (completely unpostable FIFO), do so immediately and also clearly request the sender cancel the transaction from their end.  Watch your transaction tab, if they print the label and mark it mailed - you should immediately contact TPTB and paste the senders admission regarding the book being an ARC.

You might have to wait until the ARC is actually received, but the ARC comment will be a problem for the sender.


Last Edited on: 9/14/11 1:47 PM ET - Total times edited: 1
Date Posted: 9/14/2011 1:46 PM ET
Member Since: 4/7/2008
Posts: 15,690
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As others have said, ask the member to cancel the transaction because the book they posted is not postable. Give the person a deadine (I would recommend no more than 24 hrs. because time is of the essence) and if they don't cancel the book by that time, please contact the Team, including the email exchange with this person.

Date Posted: 9/14/2011 5:06 PM ET
Member Since: 4/21/2005
Posts: 227
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Thank you everyone! I did email them and paste the posting guidelines about ARCs and request that they cancel the order. They cancelled it right away!

I am back to first in line :)



Date Posted: 9/14/2011 5:27 PM ET
Member Since: 1/23/2009
Posts: 3,041
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Based on how the sender worded the PM, I might consider contacting the PBS Team anyway. Others have posted in the forums before about receiving a PM something like, "I know we're not supposed to post ARCs FIFO, but...". If it was worded similarly to that, then I wouldn't hesitate to let PBS know, otherwise they will just keep it up and someone will end up accepting that it's an ARC just because they don't think they have a choice.