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Date Posted: 4/5/2010 7:02 PM ET
Member Since: 5/24/2009
Posts: 26
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I ordered a book that said it was hardcover.  Turns out, it's not, and the person I'd ordered it from emailed me to ask if I wanted it anyway, which I didn't.  There are 12 OTHERS of these in the system looks like, but I can't figure out how to GET to one of those others.  When I click the hardcover one to order, it keeps going to the same person I'd originally thought I'd be getting it from.  Anyone know how to do this??



Date Posted: 4/5/2010 7:05 PM ET
Member Since: 6/29/2007
Posts: 17,447
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If the listing you are ordering is for a hardcover, I suggest you use a Requester Condition to specify that you want the Hardcover version.  You can set up a requester condition on your Setting tab.  Turn on the requester condition before you order the book.  It will still go to the same person first, but since it will say that you only want the Hardcover, she can decline and your request will be passed to the next person with the book.


P.S.  I would also consider letting her know that her book needs to be re-posted under the correct listing (or without an ISBN if she cannot find a listing where the ISBN, binding, title and author match).

Date Posted: 4/5/2010 7:15 PM ET
Member Since: 12/28/2006
Posts: 14,177
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What  Mary said  :)

Date Posted: 4/5/2010 7:52 PM ET
Member Since: 11/30/2007
Posts: 5,014
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I had a similar problem as you did. I put my specifics on the book in my requestor conditions, by-passed the 1st person, and got it from the next one. It worked out fine.

Date Posted: 4/5/2010 8:15 PM ET
Member Since: 8/23/2007
Posts: 26,510
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PM her and let her know her book needs to be reposted without an ISBN.  I would copy/paste the rules that say that binding has to match. 

Date Posted: 4/5/2010 8:41 PM ET
Member Since: 8/27/2005
Posts: 4,136
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She should also doublecheck to make sure it's not an ARC, the hardcover ISBN is sometimes on the paperback ARC version of the book.

Sianeka - ,
Date Posted: 4/6/2010 12:16 PM ET
Member Since: 2/8/2007
Posts: 6,630
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You should request the book again and accept it, then ask THEM to cancel.  That way, your request will be passed to the next person who has the book available (hopefully, posted correctly as the hardcover).  When THEY cancel the request, their book will be removed from the system (which is good, since it is posted incorrectly.)  They can then re-post the book correctly as a paperback by posting as a Book Without An ISBN if the ISBN is correct and used for both binding versions of the book.

You can let them know the following:

Sometimes, publishers will re-use an ISBN for several editions of a book. However, PBS ties specific book editions to a specific ISBN. When this ISBN was created, it was tied to the hardcover edition. So there is at least one book out there with that ISBN and that binding listed on PBS, and it may be involved in a transaction here. So PBS cannot change their listing. PBS cannot untie this edition from this binding.

In a case like this, your book (if a different edition than the PBS listing) must be posted as a Book Without an ISBN, even though it does have one. But all posted books on PBS must match four criteria: title, author, ISBN, and binding type. If your book differs from the PBS listing in any of these criteria, the Book Without An ISBN posting is the only way to list it here. It will then receive a unique ISBN generated for your book edition.

ETA:  If you re-request using Requestor Conditions, you may bypass this Sender, but then the Sender keeps the book posted incorrectly in the system, causing problems for another member like yourself who only wants to get a hardcover and orders the hardcover, but then encounters this member's wrong book and has to do PBS-gymnastics to "fix" the problem.  You would only be encouraging this Sender to post their books incorrectly and keep them posted wrong in the system!

Last Edited on: 4/6/10 12:18 PM ET - Total times edited: 1
Date Posted: 4/6/2010 8:24 PM ET
Member Since: 11/14/2005
Posts: 6,421
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When you do let this person know that their book is improperly posted, you might point out to them, that if they do mail it to someone, when they receive it, they can and probably will mark it Received With a Problem (RWAP) and they will lose their credit besides having the bad mark on their account. It might not make a hill of beans difference to them what you say, but it just might hit home, and convince themt that they need to remove it and list it properly as a book with no-ISBN. Just a thought.

ETA: You might also try sending in feedback to PBS (don't use Live Help, they can't help with this) and let them know that the member has left this book posted incorrectly even tho you have told them that it is supposed to be listed the other way. I don't know if they will step in and remove the members book, or send them a PM or maybe nothing,but it would be worth a try to me. Who knows, they might actually get the book removed, so that you can move on and get the book.

The feedback form is on the Contact Us page, listed at the bottom of the page under the heading COMPANY.

Last Edited on: 4/6/10 8:28 PM ET - Total times edited: 2