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Topic: ARC Copy

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Subject: ARC Copy
Date Posted: 10/11/2011 1:09 PM ET
Member Since: 6/17/2007
Posts: 19
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I just received a wishlist book in the mail, unfortunately it is an ARC and I am not sure how to mark it.  Can anyone help me out?

 

 

Erinn

Date Posted: 10/11/2011 1:15 PM ET
Member Since: 1/11/2007
Posts: 1,534
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Erinn,

This is from the PBS Help Center:

 

  • If you receive an ARC, you should mark it received as a Wrong Book and send a message to the sender asking for your credit back.
    • You should NOT repost an ARC (or any problem book) if you receive one.
  • The receiver of an ARC is not required to return the item; she or he may agree to do so if the sender sends postage for the item's return.  This is the case with all problem books: the requestor receiving them is not obligated to spend postage to return them.

 

 

Date Posted: 10/18/2011 5:57 AM ET
Member Since: 4/22/2007
Posts: 270
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I had this happen a few weeks ago; I received an ARC, marked it problem, and forgot about it until today.  As far as I can tell, the mailer never responded and I didn't get my credit back.  I feel sort of silly having waited this long; would it be wrong to send another message? 

Date Posted: 10/18/2011 7:41 AM ET
Member Since: 8/10/2005
Posts: 4,601
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Rebekah, if you stated in your RWAP that you did want your credit back and you specified a time frame ('I'd like my credit returned within one week') then I would just mark the transaction as "unresolved" and move on. FYI--if you ever need to do this in future, it is indeed a good idea to impose a time limit on the transaction, and a week is certainly a reasonable time I think.

If you did not specify a time frame, you could PM and say something like "I was looking through my transaction archive and noticed this transaction from (day/month) wasn't resolved yet--if you would like me to mark it resolved, please return my credit within 5 days. If I haven't heard from you by then, I will mark it permanently unresolved which results in a black mark on your trading record. Thanks."

Cheryl

Date Posted: 10/18/2011 5:42 PM ET
Member Since: 7/28/2006
Posts: 4,982
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Rebekah,

If it has been more than a week since your PM and you have not heard back from them, find the transaction in your Transaction Archive, and click the "Was This Problem Resolved?" link.  There is an option in there for if the member hasn't responded.  If you choose that, the system sends an automatic email to the member asking them to respond. 

If by a few days later you still haven't heard anything, contact the PBS Team using Feedback (Contact Us link at the bottom of every page).  They will look at the member's account.  Not responding to a RWAP from an active account is considered an admission of fault, and this is one of the only cases where the Team will intervene in a RWAP situation and restore your credit. 

Date Posted: 10/18/2011 6:56 PM ET
Member Since: 10/22/2009
Posts: 1,452
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Before marking the transaction unresolved, you might want to check your credit register to make sure the sender didn't actually return your credit.  She could have done that by choosing the "give credit" option under your profile.  If she did that it wouldn't be tied to the transaction in question.