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I have had 3 problem books in one month. I went in today and marked 2 resolved (credit returned) and accidentally marked the third problem resolved when in fact the person did not, and now removed a mark against someone who should have had that mark left (book totally water damaged throughout the whole book pretty much). I feel so bad given that she will likely do it again since she took no accountability at all.
I feel like the system is sometimes cumbersome to use as I sort through the transaction archives to find these, etc. But the fault is ultimately mine and I'm kicking myself today. At least it could have been worse I guess if I marked one unresolved when it was resolved.
Tanya - Don't kick yourself too much. I always use mistakes as learning opportunities. I'm sure that in the future, you'll be more careful. :)
At least the person still has the RWAP. If they continue doing this, eventually they will catch the Team's attention.