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Topic: About to have one of my books go "lost"

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Subject: About to have one of my books go "lost"
Date Posted: 12/2/2010 12:12 PM ET
Member Since: 11/30/2007
Posts: 4,969
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I've been a member for 3 years now and for the first time am about to have one of my books that I sent go "lost"... sniff. I sent it out on November 7th and sent a pm last week asking if she received it yet. I thought maybe she just forgot to mark it as mailed as that has happened a couple of times before. I just checked to see if she read my message and she didn't.  So I sent her another message. For all I know she could have received the book and just never marked it as received, if she's an active member anymore. I wish she would at least read and answer my pms. Is there anything I can do or am I just going to get my first "lost" book?

Cathy A. (Cathy) - ,
Date Posted: 12/2/2010 12:27 PM ET
Member Since: 12/27/2005
Posts: 4,132
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Is there anything I can do or am I just going to get my first "lost" book?

No there is nothing else you can do right now except wait; and no, you are probably not going to get your first lost book. If this member is not reading your PMs, then there's an excellent chance that she's not logging in to her account at all. If she's gone inactive since the time when she ordered your book, then the system will automatically mark the book received.

If the book does get marked lost in the mail, then send one more PM. Wait one more week for a response. Then send a feedback message to the PBS team asking them to look into this member and why she's not responding.

Date Posted: 12/2/2010 12:29 PM ET
Member Since: 8/23/2007
Posts: 26,510
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PBS will mark a book received if the receiver's account looks inactive.  If they haven't logged in, responded to PMs, have had other signs of inactivity-not if they put themselves on vacation. So maybe a day or two before it's going to go lost, PM PBS and ask.  I would check to make sure the account isn't on vacation. You can do that by following the blue link to their profile/bookshelf/WL if they don't have it set to private.

Date Posted: 12/2/2010 12:51 PM ET
Member Since: 11/30/2007
Posts: 4,969
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The member I sent the book to does not have a profile, which doesn't mean anything, Out of her 38 posted books, all but 4 were posted in early 2009. There is one book that she posted on November 24th while the other three were posted in early 2010. Her last wishlisted book was listed on November 14th, which was a week after I sent her the book.  It doesn't look as though she's very active with PBS, but she did check in last week., so doubt if they will think she is inactive. Even though she checked in, she didn't read my pm. She may have just checked in to see if any books were requested from her, but don't know for sure of course. I'm still thinking she did receive the book but forgot to mark it as received. I can understand that if you don't check in very often.

Date Posted: 12/2/2010 1:10 PM ET
Member Since: 12/28/2006
Posts: 14,177
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As mentioned above, PBS guidelines say the requesting member should respond to your inquiry near the 'lost' date.  If the book goes lost and she still has not responded one way or the other, you can refer it to TPTB.

Date Posted: 12/2/2010 2:30 PM ET
Member Since: 7/26/2006
Posts: 526
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Last Edited on: 4/28/11 8:44 AM ET - Total times edited: 1
Subject: Book go lost
Date Posted: 12/2/2010 10:54 PM ET
Member Since: 11/18/2005
Posts: 5,424
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I actually had my first book go lost a couple weeks ago. I sent a PM to the person asking if they per chance forgot to mark the book as received....2 days later, the book went lost, but 'arrived' the day after that.

Date Posted: 12/3/2010 8:26 AM ET
Member Since: 8/31/2008
Posts: 2,608
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One of the books I sent to someone went "lost".  We PM'd and she let me know that received it after it was declared lost, but said she didn't know how to mark it as received.  I gave her instructions twice on how to mark it received.  She never marked it as received.  I eventually contacted PBS (about 3 months after the original mail date).  They looked at the transaction and PMs and marked it received for me so I did get my credit in the end.  PBS was able to tell me that the person had not read my PM giving details on how to mark the book received after it was lost (or any of the follow-up e-mails afer that.  So ever since I have wondered if something unfortunate happened to this woman because her initial PMs were nice, then she disappeared.

Date Posted: 12/4/2010 11:00 AM ET
Member Since: 11/30/2007
Posts: 4,969
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My book went lost early this morning. But then the sender sent me a pm saying that she wasn't receiving emails from PBS and did indeed receive my book. Seven minutes later it was marked received and I got my credit for it! Great ending to my first book being marked "lost" but really wasn't.  Knocking on wood here hoping my clean slate of no lost books continues, lol!

Date Posted: 12/4/2010 9:06 PM ET
Member Since: 1/22/2008
Posts: 688
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Connie,

So glad you had a happy ending. I've only had one package go lost, but of course it was a box of 19 books for 3 credits. I was dissapointed to lose the credits but especially to not get to share all those books with the other member.

Date Posted: 12/4/2010 9:31 PM ET
Member Since: 9/7/2009
Posts: 25
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Glad it worked out!