|
It is always recommended to check the site at least once every 48hrs because PBS can't control what internet providers do and sometimes they will block emails because other member(s) have marked something as spam. Here is some Help Center information:
If you think you are not getting your PBS emails...
If you have changed your email address in your Account Settings recently, did you mistype it?
- Check by logging into your account and going to Account >> Settings. The email address the account uses is at the top of the Settings page. You can edit it there if necessary, and click Update to apply the change.
- Make sure that the address is correct - including no extra spaces at the beginning or in the middle of the email.
Sometimes an email provider will block (= not deliver) some or all of our emails. This is a misguided attempt to block spam.
- Please note that not ALL PBS emails will be affected - usually the provider will start by blocking one or two "types" of system emails (request notification emails and Wish LIst offer notification emails are the most common).
- So, you may be getting some but not all of your PBS emails.
A reliable email connection with PBS is crucial to managing your account.
- Email mishandling is most common with yahoo and hotmail, but it can happen with any email provider.
- This problem is sometimes caused by members who mark PBS emails as "spam" as a way to delete them from their email inboxes
- When one (for example) Yahoo user does this, it can affect ALL Yahoo users' reception of PBS emails
- Members should ALWAYS delete emails when they have read them, and NOT mark PBS emails as spam as a way to make the viewed email leave the inbox.
- After holding PBS emails for a while, sometimes the email provider's email server will dump a bunch of outdated PBS emails into user inboxes; usually they just won't be delivered at all.
This is what we recommend if you suspect you are not receiving all of your PBS emails:
- Then Check your Club Communications file to see what emails PBS has sent to you:
- Click My Account in the toolbar at the top of the site
- Click the "Club Communications" link in the yellow bar at the top of the My Account page.
- Here you will see all messages sent from between PBS to your User Email address during the last 45 days.
- If you find items in your Club Communications file that you never received in your email inbox (or that were delivered to you later than they were sent by PBS):
- you may need to adjust your spam filters in your email account
- you should check to be sure that "librarian@paperbackswap.com" and "noreply@paperbackswap.com" and "market@paperbackswap.com" are on your list of "safe" or "accepted" senders for your email account.
- One way to do this is to add those email addresses to your email account address book.
- Look at your list of "blocked" senders if your email account has one; if any of the system email addresses above appear there, remove them from the "blocked" list.
If this does not work:
- You should contact your email provider to find out why your PaperBackSwap emails aren't getting through.
- You should consider choosing another email address to receive your PBS emails while the matter is getting sorted out. Gmail is a good option - gmail has a good track record of handling PBS emails.
- You should consider putting your Wishes on auto-request, so that you don't miss Wish List offers of books that you want. You can read about how to do this in the Help doc What is the auto-request feature on the Wish List?.
|
Questions about PaperBackSwap 
