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Topic: Account Placed on Hold

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Subject: Account Placed on Hold
Date Posted: 5/7/2014 10:39 AM ET
Member Since: 9/30/2009
Posts: 7
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Hello everyone.  I logged in today to find that my account had been placed on hold.  The announcement that popped up said that it was placed on hold due to requests not being answered.  The problem is, I never received any e-mails saying that requests were being made.  I don't login all the time, unless I get messages saying that someone has requested something.  It looks like I have missed 3 requests.  I had no idea they were even there!  I don't want that to continue happening.  Has this happened to any one else?  Do you know what I need to do to remedy it?  Thanks for any input.

Date Posted: 5/7/2014 10:49 AM ET
Member Since: 7/12/2010
Posts: 4,177
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Sounds like a glitch, or maybe those requests were going to a Junk E-Mail folder?  I would use the Contact Us button.

Good Luck-


zeke68 -
Date Posted: 5/7/2014 10:52 AM ET
Member Since: 10/30/2008
Posts: 2,810
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First thing I'd do is check my junk mail folder, see if they ended up there.  Make PBS a trusted sender, so they don't end up there.  Verify your correct email on PBS.

If all those things are OK, check with the Team.

Date Posted: 5/7/2014 10:56 AM ET
Member Since: 9/30/2009
Posts: 7
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I have to personally set all of my "junk mail" address in my e-mail account, and have check my junk mail folders.  Nothing has been going there.  I haven't changed any of my info here in years, so nothing would have changed.  I did double check that my e-mail is correct, and it is, so I have no idea what's going on.  I found my "communications" tab on PBS, and it looks like I missed about 20 messages!  No idea what's going on.  I'll work on contacting the Team.  Thanks for the advice.

Date Posted: 5/7/2014 11:20 AM ET
Member Since: 1/30/2010
Posts: 8,492
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Until you figure it out, just make it a point to check in here at least every 2 days to make sure nothing is missed.  Good luck.

Date Posted: 5/7/2014 11:26 AM ET
Member Since: 6/29/2007
Posts: 17,422
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There HAS been an issue with Comcast not delivering PBS Emails.  I don't know if they are your provider or not, but that could be part of the issue.

Date Posted: 5/7/2014 12:22 PM ET
Member Since: 8/16/2007
Posts: 15,225
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It is always recommended to check the site at least once every 48hrs because PBS can't control what internet providers do and sometimes they will block emails because other member(s) have marked something as spam. Here is some Help Center information:

If you think you are not getting your PBS emails...

If you have changed your email address in your Account Settings recently, did you mistype it?

  • Check by logging into your account and going to Account >> Settings.  The email address the account uses is at the top of the Settings page.  You can edit it there if necessary, and click Update to apply the change.
  • Make sure that the address is correct  - including no extra spaces at the beginning or in the middle of the email.

Sometimes an email provider will block (= not deliver) some or all of our emails.  This is a misguided attempt to block spam.

  • Please note that not ALL PBS emails will be affected - usually the provider will start by blocking one or two "types" of system emails (request notification emails and Wish LIst offer notification emails are the most common).
  • So, you may be getting some but not all of your PBS emails.

A reliable email connection with PBS is crucial to managing your account.

  • Email mishandling is most common with yahoo and hotmail, but it can happen with any email provider.
  • This problem is sometimes caused by members who mark PBS emails as "spam" as a way to delete them from their email inboxes
    • When one (for example) Yahoo user does this, it can affect ALL Yahoo users' reception of PBS emails
    • Members should ALWAYS delete emails when they have read them,  and NOT mark PBS emails as spam as a way to make the viewed email leave the inbox.
  • After holding PBS emails for a while, sometimes the email provider's email server will dump a bunch of outdated PBS emails into user inboxes; usually they just won't be delivered at all.

This is what we recommend if you suspect you are not receiving all of your PBS emails:

  • First, check your Email settings to be sure you have not opted out of any optional emails, if those are the ones you are missing.  You can get to your Email settings from My Account >> Settings.

  • Then Check your Club Communications file to see what emails PBS has sent to you:
    • Click My Account in the toolbar at the top of the site
    • Click the "Club Communications" link in the yellow bar at the top of the My Account page.
    • Here you will see all messages sent from between PBS to your User Email address during the last 45 days.
  • If you find items in your Club Communications file that you never received in your email inbox (or that were delivered to you later than they were sent by PBS):
    • you may need to adjust your spam filters in your email account
    • you should check to be sure that "librarian@paperbackswap.com" and "noreply@paperbackswap.com" and "market@paperbackswap.com" are on your list of "safe" or "accepted" senders for your email account.
      • One way to do this is to add those email addresses to your email account address book.
    • Look at your list of "blocked" senders if your email account has one; if any of the system email addresses above appear there, remove them from the "blocked"  list.

If this does not work:

  • You should contact your email provider to find out why your PaperBackSwap emails aren't getting through.
  • You should consider choosing another email address to receive your PBS emails while the matter is getting sorted out. Gmail is a good option - gmail has a good track record of handling PBS emails.
  •  You should consider putting your Wishes on auto-request, so that you don't miss Wish List offers of books that you want.  You can read about how to do this in the Help doc What is the auto-request feature on the Wish List?.
Cathy A. (Cathy) - ,
Date Posted: 5/7/2014 3:43 PM ET
Member Since: 12/27/2005
Posts: 4,150
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Some possibilities:

- Other members who use your same ISP are marking PBS emails as spam, so your ISP has started rejecting all PBS emails. AOL is most notorious for doing this, but Yahoo also does it.

- Your ISP has modified it's own spam filter settings and they are now rejecting or discarding PBS emails without delivering them.

- Your ISP has added a new spam filter that you can tune by using their web email settings (Time Warner did this to me).

If you tell us what email provider you use, we may be able to help you figure out what's going on.

Date Posted: 5/7/2014 4:37 PM ET
Member Since: 9/30/2009
Posts: 7
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Thank you to everyone for trying to help.  I use Time Warner for internet, but I do not use their e-mail account.  I use my own business domain email, not yahoo, gmail, road runner, hotmail,  or any of those.  I have control over all of my spam settings.  Since I use it for my business I leave it open so that I don't miss customer email.  The few spam filter that I have set up send everything to my "junk" folder, which I go through every couple of days before I delete them.  Since I'm not sure why it started happening, I'm not sure what else to check.

Date Posted: 5/7/2014 7:57 PM ET
Member Since: 8/26/2006
Posts: 9,354
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If the messages are in your Club Communications folder (which you'll find on the yellow bar on your main My Account page) then the site sent them.  (When they send an email, a copy goes into that folder.)  In that case, read through the help doc Melanie posted and add all three PBS addresses to your accepted senders list.