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Topic: ack! MORE books lost in the mail!

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Subject: ack! MORE books lost in the mail!
Date Posted: 1/11/2008 8:57 AM ET
Member Since: 5/3/2005
Posts: 919
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This is so frustrating!!  Our rural post office isn't computerized yet and books aren't scanned when I ship them.  Now _three_ books shipped on the same day have been "lost in the mail"!  One was a new hardback and one was a new wishlisted paperback. 

I'm sitting on more very popular books, debating whether to post them here and fill some wishlists or sell them on ebay.  The lost books make me lean towards just selling them.  I don't know what to do! 

 

Date Posted: 1/11/2008 9:25 AM ET
Member Since: 5/10/2007
Posts: 5,526
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even if they don't scan them at your post office they should be scanned along the way somewhere. 

how long ago did you ship the book?  has it been more than 26 days?

Date Posted: 1/11/2008 9:53 AM ET
Member Since: 11/13/2005
Posts: 510
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Why do you think the post office would stop losing your packages if you are sending them to ebay customers rather than PBS members?



Last Edited on: 1/11/08 9:53 AM ET - Total times edited: 1
Date Posted: 1/11/2008 10:18 AM ET
Member Since: 1/1/2006
Posts: 547
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Bret had the same thoughts I did.  If the problem is your post office, you are still going to have problems with mailing if you sell them on Ebay. 

Honestly, I think the best option in this situation is to use the printable postage.  You get your credits immediately. 

Another thing you might want to do is stop by your post office and ask to talk with someone.  If these were mailed media mail, the books might still be sitting around their office.  Did you drop the books in a blue bin?  Did your mail person pick them up?  The books could have slipped under their seat. 

If you can, and I know this isn't always an option when you live in the middle of no where, you might want to try mailing your books from a different post office and see if that helps.

Kerry

Date Posted: 1/11/2008 10:19 AM ET
Member Since: 5/3/2005
Posts: 919
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Leslie.... Yes, it's been more than 26 days and the books were marked lost, no credit.  However, I did use PBS shipping labels with d/c, so hopefully I'll get credit for the two new books anyway.

Bret... LOL... I ship to ebay customers either 1st class or priority mail.  It's the media mail that always seems to disappear.

If they hadn't been new books, I wouldn't be so upset.  I guess I'll have to ship 1st class or priority mail and not media, which makes my PBS credits more costly.

 

Date Posted: 1/11/2008 10:40 AM ET
Member Since: 1/22/2007
Posts: 1,101
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If you use printable postage with DC on it you get the credit right after you click book has been mailed. It is easier and more cost effective to do it that way rather than spend the extra money and go with first class.

These books that went lost are they all to the same person or 3 different orders?



Last Edited on: 1/11/08 10:41 AM ET - Total times edited: 1
Date Posted: 1/11/2008 10:46 AM ET
Member Since: 5/3/2005
Posts: 919
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When you use the PBS label you also get immediate credit.  However, if the book is never scanned by the post office and fails to arrive, you lose the credit.  I don't think printing postage will help if the book is never scanned.

Michelle.....They were shipped to 3 different people.



Last Edited on: 1/11/08 10:46 AM ET - Total times edited: 1
Date Posted: 1/11/2008 10:49 AM ET
Member Since: 1/22/2007
Posts: 1,101
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when you use printable postage( with the postage printed on it ) you get credit right after it has been mailed- no scanning needed. If you use quick credit( just DC printed, no postage) it has to be scanned before you get your credit. I ALWAYS use the printed postage, then I can just drop it into the box and be done with it.

Date Posted: 1/11/2008 11:04 AM ET
Member Since: 5/3/2005
Posts: 919
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The librarian was kind enough to issue credits for the lost books.  Thank you!

I'm still concerned about this happening, however, and unhappy that these new books were lost.  I'll try using the printable postage but that won't prevent the books from being lost.

We are out in the middle of nowhere.  We're not at the edge of the world, but we can see it from here.  Moving from the city to a rural area has been a culture shock and 5 years later I'm still trying to adjust to some things. Anyway, using another post office is pretty much out of the question.

 

Date Posted: 1/11/2008 11:24 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Have you tried  making a complaint to your post office?  Also how long have they been "lost"?  If it's only been a couple of days, those books could still get there.  PBS suggests you wait 2 wks before reordering a lost book to prevent getting two.  So they might still show up. Especially if you live in a rural area and they didn't get shipped off right away.   I live on an island so I can sympathize with the 1 PO option. Actually we have 2 but one is a satellite run by grocery store employees and they are clueless most of the time.

Date Posted: 1/11/2008 11:55 AM ET
Member Since: 5/10/2007
Posts: 5,526
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ditto to going and talking to the post office people.  tell them that you are concerned about 3 books you mailed a month ago that had DC and they were never scanned anywhere along the route and do they have any suggestions on making sure this doesn't happen again.

Date Posted: 1/11/2008 12:01 PM ET
Member Since: 10/30/2005
Posts: 3,562
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We're not at the edge of the world, but we can see it from here.

Love it.