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Topic: Need Actual URL for Help Document

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Subject: Need Actual URL for Help Document
Date Posted: 1/14/2015 12:19 PM ET
Member Since: 6/24/2009
Posts: 2,018
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I received a book wrapped in one piece of printer paper and secured with masking tape.  Naturally the package did not make it here all in one piece. If it hadn't been for the plastic bag the book was wrapped in, it would have been destroyed.

I would like to educate the sender on how to properly wrap a package but when I search the Help Center for "packaging" I get a list of documents and when I click on the document, it comes up but without a URL I can link to.  The link just brings me back to the list.

How do I link directly to this Help document?

Thanks, Leslie

Date Posted: 1/14/2015 12:42 PM ET
Member Since: 7/19/2008
Posts: 15,485
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Some links are pop up windows. I don't think we can link to them. I haven't found a way.

I look to see if anther related link is listed at the bottom of the page.

In addition, one member has made several YouTube directional videos. I'm not sure how to find them.

Cathy A. (Cathy) - ,
Date Posted: 1/14/2015 12:50 PM ET
Member Since: 12/27/2005
Posts: 4,150
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Here's the generic link to any help doc. You just need to replace the ID at the end with the ID of the doc you want to display. http://www.paperbackswap.com/help/help_item.php?id=50

To get the ID for a specific doc from a list of help docs, hold your mouse over the link then look at the lower left corner of your screen, you should see the actual link as something like javascript:lookup_relevant_faq('50'); That number in the parens is the ID number that you can put in the URL above.

Date Posted: 1/14/2015 1:31 PM ET
Member Since: 6/24/2009
Posts: 2,018
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Thank you so much. That worked perfectly.


Date Posted: 1/14/2015 3:44 PM ET
Member Since: 7/19/2008
Posts: 15,485
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Date Posted: 1/15/2015 2:24 AM ET
Member Since: 8/20/2007
Posts: 1,020
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The link to "How to Wrap a Book" is, as Cathy already mentioned,


If the URL is typed (or copied and pasted) into a PM, the member reading it will need to copy and paste the URL into the address bar of their browser window (or new window or tab) in order to go to the page. This might be too much work for some members.

To make the URL into a clickable hyperlink in a PM, you can encapsulate it in a simple HTML statement

<a href="/help/help_item.php?id=50">How to Wrap a Book</a>

This will then appear as a clickable link How to Wrap a Book in the PM.

Note, however, that this technique works when you hold your mouse over the help doc link and see a javascript:lookup_relevant_faq('ID') because the number in lookup_relevant_faq('ID') is the actual help doc ID, but if you see a javascript:get_response('ID') the method will not work because the ID number in get_response('ID') is not the ID number of the help doc.

Last Edited on: 1/15/15 3:00 AM ET - Total times edited: 2