How would you go about reporting a member?  I have been utilitzing PBS for several years now but today is the first time I was really frustrated with member.

I understand books can get lost in the mail and that is okay, but today I had one returned because the person DOES NOT HAVE A MAILBOX!!  There is no possible way she could receive the book she requested from me.  I had to pay to mail it and pay to get it back when it was returned.  Can't members like this be removed from the site?  It's just plain wrong to waste other member's time and money like that. 

Any suggestions?

If there is nothing I can do, well, then thanks for letting me vent.

Tell TPTB by using the contact us link.

Thanks!

I think you should try to contact the other member before you jump to conclusions.  Their mail box could have been taken out by a baseball bat, a bad storm or something. Or it could have been misdelivered and it wasn't their house without a mail box. 

So how about making an effort to contact them before you assume the worst?

They would have had to have a mail box to get a mailing address and they couldn't become a member without a USPS validated address so it isn't a case of someone that just wasn't eligible to be a member, did you contact them and find out what happened? The USPS does really stupid things so the best option when they are returning a book is to delay claiming it and contact the sender to find out what happened. If it is a USPS screw up, they would need to resend it without postage being paid again. I've seen books returned for nondelivery to addresses where the member is home all day and delivery attempt was never made, it happens through no fault of the member.

My assumption would not be that they are horrible members that need to be kicked off, but that they have lost their mailbox for some reason. We have members in the storm ravaged areas, it could be that their home AND mail box are gone. I could see the USPS stamping those packages as no mail receptical available and returning them.

People do lose their mailboxes, or the post office can't get to them, when there is a fire, flood, hurricane or other natural disaster.   I'd try to find out why they didn't have a mailbox.

Also curious ... how did you receive the information that the requester has no mailbox? 

DS has been waiting for his IRS refund, we mailed is EZ form in a good month before they were due.  We finally checked online, and the IRS website says his check was returned by USPS b/c of a problem with the address.  We looked up our copy of the original document mailed, our address is correct and we have been receiving mail here for over a decade.  We are currently waiting on a reply, curious about the 'problem'. 

We had tornadoes come through this area on June 1st - areas are still in total devastation, mailboxes surely ended up one town over. I don't know USPS regs so I don't know if they can leave mail with someone else, so there was probably no recourse but to return the book - they wouldn't be stretching the truth by saying the receiver had no mailbox.

Heck, I had a note rolled up and tucked into my front walk gate - carrier said gate was "locked" just because the doo-hicky that you flip up to open it the gate was a bit tight - note said mail couldn't be delivered. Duh. What, no Wheaties that morning? First time that ever happened to me.

What everyone said - I'd try to contact them to find out what's what.

Gail

Yeah someone here last year had a house fire and had books on the way and didn't have any way to receive them at the house since they couldn't live there anymore. 

The other member has not responded to several IM's that I have sent over the last couple of days.  The post office told me that the address is legit but the person does not have a mail box installed so they cannot receive mail at that location, more than likely that they receive their mail at a PO box instead of their physical address.  I don't have any specifics because the receiver will not answer my messages.  It is just so frustrating for me so I was asking for help here.  

Mary ~ I was not jumping to conclusions but only using the information available to me ~ which can only be supplied by the post office since this member has gone silent. 

Kristina - by all means contact PBS by using the CONTACT US at the bottom of every page.  Use feedback and explain to them.

"...last couple of days..."

It is a holiday weekend, and lots of people are on vacation right now. Consider limiting yourself to one PM every two or three days and waiting at least a week from the first one for an answer.

How would you go about reporting a member? I have been utilitzing PBS for several years now but today is the first time I was really frustrated with member.

I understand books can get lost in the mail and that is okay, but today I had one returned because the person DOES NOT HAVE A MAILBOX!! There is no possible way she could receive the book she requested from me. I had to pay to mail it and pay to get it back when it was returned. Can't members like this be removed from the site? It's just plain wrong to waste other member's time and money like that.

Any suggestions?

If there is nothing I can do, well, then thanks for letting me vent.

It doesn't say anywhere in there that you made an effort to PM them and find out what is going on, just that they should be removed from the site for wasting your time and money. 

If they aren't responding then yes you need to contact PBS. But you need to give them more than a few days to respond, especially over a holiday weekend.