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Topic: Advice about unresponsive swapper

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Subject: Advice about unresponsive swapper
Date Posted: 1/1/2008 12:29 AM ET
Member Since: 10/1/2006
Posts: 38
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I use Pal pal to mail out all my books, so even though I dont use PBS's DC, I do use theirs, so I am able to track my books.Here's my situation: I mailed 2 books out at the same time. Unfortunately, I got them mixed up and they went out to the wrong person. One of them marked her book received with a problem and told me she got the wrong book. I immediately gave her her credit fback for my blunder and she was very understanding. I also PM'd the other person and told them what I had done and buddy'd them a credit right away. I did not hear from the other person after the PM, so I went onto Paypal and the book had been delivered a week before. I PM'd them again and told them I noticed they had received the book and could they go ahead and mark the book received with a problem. I still have not had a response from this person and now the book is close to going lost. I dont mind that this person is going to end up getting 2 credits, but I am upset that they 1) refuse to respond and 2) I will have a lost book in my transaction history - especially since it is NOT lost.  I know PBS wont intervene because I did not use their DC, but is there something I can do that I have not thought of or dont know about?

The small twist to this story is that the person that did respond still wants her book and is willing to send the one she received to the other person! I told her I would buddy her another credit if she were willing to do that, and I would certainly do that for the other person if they were willing to do it as well. Yes, I know that neither person is under any obligation to do this, but she is willing to do this and to rectify my mistake, I am willing to make it worthwhile to both parties to make it right. I did PM the unresponder about this in my 2nd PM.


Date Posted: 1/1/2008 12:49 AM ET
Member Since: 8/1/2007
Posts: 5,034
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You might want to give it a few days.  I know the holidays can throw everyone's schedule haywire.  I'll bet you get response later after Jan 2nd.  It sounds like you have done all you can until they respond.

Date Posted: 1/1/2008 12:54 AM ET
Member Since: 11/14/2005
Posts: 6,421
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Two issues here, one you have no guarantees that the person you sent the books to, actually received them. The DC only says it was delivered, not WHO it was delivered to, so it's possible they havent actually received anythng.

The other part, is that they are supposed to respond to PMs and R&R will step in and let you know if perhaps the other person hasn't been checking in, maybe they are gone on vacation or something?

R&R will help you find out if the member has gone in-active, altho they won't make the member do anything to help solve the problems, they will tell them to reply to your PMs IF they are still active, and they will let you know if they are not.

Date Posted: 1/1/2008 1:59 AM ET
Member Since: 8/23/2007
Posts: 26,510
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How long have you given this person to respond?  Some people only check their account once a week or so.  Also it's the Holidays.  Have you checked their shelf? Their account could be on vacation hold because of the holidays. Also it could say delivered because it hit the final Post office but hasn't actually made it to the delivered address.  I know the books I mail don't usually get scanned until the next day. I live on an island and the main postal center is on the mainland.  So everything is usually scanned a day later. They send even inter-island mail off the island for sorting.  I think I would almost prefer a book go lost than to have it marked RWP.  Although too many of either can put your account in jeopardy.

Date Posted: 1/1/2008 10:43 AM ET
Member Since: 2/5/2007
Posts: 30,805
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Another thing to keep in mind is that it is winter and in some areas the weather has been terrible.   People have been without electricity for days, in some places.