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Topic: some advice needed about postable books

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Subject: some advice needed about postable books
Date Posted: 3/17/2010 1:19 PM ET
Member Since: 6/18/2009
Posts: 129
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Hi,

Last night I received a request for seven books on my bookshelf.  The requestor had a condition that he did not want ink marks but pencil marks were okay.  Within an hour I  messaged him that three of the books had a price in ink on the cover but nothing inside.  The bindings are tight and the pages clean.  The other four books are fine. (Therse are the only copies of a classic horror author in the system. They are Ballantine Books from the 1970's).

When I didn't hear back I checked his account and it is on hold.  He must have put it on hold immediately after he requested the books.  If I don't hear from him by the "mail by" deadline,  do I ship the books and hope for the best or cancel the entire order? I will be using PBS delivery confirmation so i will get credit, but I would rather not have a request problem if he is unhappy whenever he takes his account off hold.

Thanks for any feedback.

 

E

 

 

 

 

Date Posted: 3/17/2010 1:24 PM ET
Member Since: 1/15/2007
Posts: 1,410
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Unless you are doing a deal, I'd cancel only the 3 books that you wonder about.

If it's a deal, I'd cancel the whole thing.  An ink mark is an ink mark. Unless text pages were specified, I'd say that the books don't meet the RC.



Last Edited on: 3/17/10 1:25 PM ET - Total times edited: 1
Date Posted: 3/17/2010 2:06 PM ET
Member Since: 8/16/2007
Posts: 15,201
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I'd give him more time to respond because I really think he only means ink on the pages and if I could send 7 books to one person its worth waiting it out a little. He could be busy or away from home, checking email only sporatically and that is why his shelf is on hold, he can order books while on Hold.

Date Posted: 3/17/2010 2:27 PM ET
Member Since: 2/13/2007
Posts: 2,272
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A lot of members put their accounts on hold when they don't have the extra money for mailing books, but they can still request books. Whenever I have occasion to PM a member about a book they have requested, I always say that they have until XX (insert date, time) to respond and if I don't hear from them I will be cancelling their request, etc. A lot of people only check in once a day, if at all, so I would give him until the books MUST be mailed to respond before cancelling his request.

Date Posted: 3/17/2010 5:08 PM ET
Member Since: 6/18/2009
Posts: 129
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Thanks for the input.  I just heard from the person who wants the books and he is not bothered by the ink on the covers.  So I can mail now without worrying that he will be dissatisfied.

 

E