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Topic: Advice needed

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Subject: Advice needed
Date Posted: 1/30/2009 5:27 PM ET
Member Since: 6/3/2006
Posts: 18
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There is a book I had on my wishlist that was a specific edition that I wanted. It was a reprint of a Georgette Heyer book from the UK and I could have gone to the list of books currently available for an older version of the book, but I wanted this one specifically. When I got it in the mail yesterday, it turned out not to be the reprinted book but an older one. The cover didn't match, the ISBN didn't match, the date didn't match, and the publisher didn't match. I know that when you list a book, they ask if you are SURE it is the same book. I'm torn about what to do. I have a lot of credits, so it isn't the credits that are the issue but the principle. I don't want the sender to have a bad experience with this site if they are just starting off, either. I looked at their page and it didn't say how many books have been sent/received. Normally I wouldn't have a problem with this whole thing, but since I wanted that specific book and there is a waiting list for it, I'm torn. What would you recommend I do?
Date Posted: 1/30/2009 5:42 PM ET
Member Since: 8/26/2006
Posts: 9,333
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You should mark it "received with a problem" --> wrong book.  You can write a nice note explaining the situation, and welcoming them to the site, and you would be within your rights to ask for your credit back.  When you feel the problem is resolved you can indicate in the transactions archive that the problem has been resolved, so it won't be a black mark.  (Maybe slightly gray) :-)

 

If you don't mark it RWP, the sender may think that posting the book that's close to the right book is okay.

 

Also, you can ask the PBS team to put you back in your former spot in the wishlist line.

 

Date Posted: 1/30/2009 5:43 PM ET
Member Since: 6/21/2007
Posts: 2,015
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Last Edited on: 2/3/15 5:45 PM ET - Total times edited: 1
Date Posted: 1/30/2009 6:21 PM ET
Member Since: 12/29/2008
Posts: 6,378
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I would mark it RWAP so you get back in your position in the WL line - but if you are not that concerned about the credit you could PM the sender and explain the issue and note that you do not need your credit refunded.

Date Posted: 1/30/2009 6:47 PM ET
Member Since: 6/15/2006
Posts: 5,751
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You really need to mark the book RWAP. Even if the sender is new, they need to know that they cannot post a book incorrectly.

Date Posted: 1/30/2009 6:50 PM ET
Member Since: 4/25/2007
Posts: 11,495
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Yes, definitely mark it RWAP, wrong book.  I'd send a gentle PM to the sender to tell them that the ISBN is not the one you ordered and that it's important they post by ISBN and not title.  They probably saw that the edition you wanted was on WL but the other editions were not so they wanted the credit and posted it under the WL ISBN.  They need to know that's okay, even if you don't want the credit back.

Date Posted: 1/30/2009 6:57 PM ET
Member Since: 9/13/2007
Posts: 2,520
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If a book arrives and it was not posted correctly, or if it isn't in good enough condition to be posted here, it must always be marked RWAP. If you want to go easy on them then do what others have suggested, don't ask for your credit back, that is entirely up to you. Not marking it may give this person a pass on some bad behavior, but it isn't doing any good for the site as a whole. You can post the book (correctly) and it will work its way through FIFO eventually. It does need to be marked though, they need to know they did something wrong, or they may just keep doing it. One trick I have to see how long someone has been on the site is to look at their bookshelf (if it's not listed in their profile). If the bookshelf isn't private then it should show when the books were posted. This isn't by any means a sure fire way to tell, but it can sometimes be a good way to get an idea. New member bookshelves typically have under or around ten books on them, all posted the same day, on a rather recent date.

Last Edited on: 1/30/09 7:01 PM ET - Total times edited: 1
Date Posted: 1/30/2009 8:50 PM ET
Member Since: 6/3/2006
Posts: 18
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Thanks you guys! I'm going to go mark it as RWAP right now and write a nice note :)
Date Posted: 1/30/2009 11:37 PM ET
Member Since: 8/19/2007
Posts: 4,256
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Quite a few of the Georgette Heyer books are WLd, so it probably can be easily posted and snapped up (depending on the title).  Pat