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Topic: I'm afraid to send books now

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Subject: I'm afraid to send books now
Date Posted: 6/22/2010 9:56 PM ET
Member Since: 9/12/2009
Posts: 1
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I got a message from PBS saying that the book I sent was received but with a problem.  The requestor did not have any specific requests when I sent the book, and the book was in acceptable condition in my opinion.  I'll give the person a credit if that is what they want, but now I am afraid to send any books.  Am I mistaken to think that used books look used?  I have many used book stores in my area, and they would have accepted this book if I took it to them.  I get the impression that some people use this site to re-sell books and I thought it was for people who liked to read.  Am I mistaken with all of this, and what are the expectations of people on this site?

Date Posted: 6/22/2010 10:07 PM ET
Member Since: 8/16/2007
Posts: 15,186
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The expectations of the people on the site are that books meet the postability criteria. That criteria is not just suggestion and there is not an accepted degree so no liquid damage, writing or stains mean just that, absolutely none. If your book did not meet the basic site requirements or was not in good condition and not excessively worn, then the receiver was correct to mark it RWAP and ask for their credit back. If your book met the site requirements, then you should have questioned further on what exactly made the book unpostable and would not have to return the credit if the book met PBS conditions.  PBS does have higher standards for books posted here than most other swap sites I have seen.

I think your impression of people using the site for resale is off. There are probably a few, but having to buy credits or pay postage makes it a pretty losing endever if they do. Most anything with value has Wish List lines so they can't really get much volume at one time.

You don't need to be worried about sending books as long as they meet PBS posting condtion requirements. You may want to review those in the Help Center by re-reading the section on Posting and Sending Books. If your books meet those you should be fine. If you get any additional Requester Conditions, evaluate the book and accept or decline.

Date Posted: 6/22/2010 10:30 PM ET
Member Since: 8/15/2007
Posts: 3,044
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Did they say what was wrong with the book? I wouldn't refund the credit unless they gave a reason and I felt it may have been something I overlooked before sending.

It's also not necessarily a matter of reselling, but reposting the book here. There is the time when everyone receives a book that is on its last read, but for the most part being able to repost is what makes people RWAP if they can't repost because it's already an unpostable.

Date Posted: 6/22/2010 10:35 PM ET
Member Since: 7/19/2008
Posts: 15,398
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Aren't they required to tell you the problem?  And some should not get credit refunds, such as damaged by USPS.  I would not refund a credit without being given a reason.  But with a polite and reasonable explanation, I'm quite willing to.

Date Posted: 6/22/2010 10:42 PM ET
Member Since: 8/25/2007
Posts: 13,134
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I would not refund a credit without being given a reason.

And if you know for sure that your book was in good condition and met posting criteria, you are not obligated to return the credit. 

Date Posted: 6/23/2010 12:53 AM ET
Member Since: 10/22/2009
Posts: 1,452
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I agree with everyone else--the receiver needs to give you a reason she marked the book RWAP.  I'd only refund the credit if I felt the receiver had a legitimate complaint as to why the book was unpostable.  Also, sometimes people mark books RWAP in error by clicking the wrong button when marking a book received.  (If this is the case, the receiver has the ability to change the RWAP to a RWAP in error.)

Communication is the key at PBS!!  If the receiver didn't give you a reason they marked the book RWAP, I'd send them a polite PM asking for an explanation.

Date Posted: 6/23/2010 8:47 AM ET
Member Since: 8/23/2007
Posts: 26,510
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Find out what the problem is before you refund the credit.  It might be like Laura said that they hit the RWP button by mistake. Or they may not know the posting guidelines and are marking it RWP for something that's postable-like no dust jacket or yellowing from age.  I had someone ding me for sending them the wrong binding when they made the mistake when they ordered. 

Date Posted: 6/23/2010 12:42 PM ET
Member Since: 1/17/2009
Posts: 9,709
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Here is a link to the Book Condition Guildelines: http://www.paperbackswap.com/help/help_item.php?id=205

Your books should meet these criteria.

Like others have said, I would PM and ask forthe reason why the book was marked RWAP before considering refunding the credit.