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Topic: Already posted that book received in good condition, but book received was

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Subject: Already posted that book received in good condition, but book received was
Date Posted: 7/15/2013 8:46 PM ET
Member Since: 5/27/2009
Posts: 6
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Hello,

What is the procedure to fix this.

I received a book and as I was opening up the package I logged on to PBS to indicate that I had received it.

Only after I had clicked and submitted did I actually pull the book out of the package and while it is very nice, it's not the book requested and it's not one I care to read at the moment.

The insert mailer has the correct book I requested. I suppose the member who sent it just put it in the wrong book and maybe mine has gone to someone else.

I plan to PM her and let her know, but in terms of techicalities, points etc, what do I do?

Thanks

Date Posted: 7/15/2013 8:50 PM ET
Member Since: 7/19/2008
Posts: 15,446
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This is one step that we cannot undo. Please send this member a PM. Hopefully this will be an issue with switched books and can be resolved. That said, your power to not mark the book received until this has been corrected has been lost.
Date Posted: 7/15/2013 8:51 PM ET
Member Since: 8/23/2007
Posts: 26,510
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There's nothing you can do now really. Not officially. Take it as a lesson learned not to mark a book received while it's still in it's package but to wait until you inspect the book.  It could have been stained, torn up or something to make it unpostable even if it was the right book. 

The best you can readlly do is hope that they give you a credit back for it. If i were the sender, I wouldn't unless I still had the book you really wanted in hand or another requestor had received your book and complained. 

 

Date Posted: 7/15/2013 9:04 PM ET
Member Since: 5/27/2009
Posts: 6
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Ok, will wait for response from member. I usually do open up packages way  before getting to the computer. I just happened to be at the computer while opening this one and not really thinking ie. multitasking.

But really, Mary L. if you mistakenly sent someone the wrong book you wouldn't care to remedy the situation? It's not like I'm asking to keep the book AND get a credit back. The book received doesn't belong on my shelf.

Thanks guys!

Date Posted: 7/15/2013 9:09 PM ET
Member Since: 6/30/2007
Posts: 2,449
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In this type of situation the sender can give a credit to each of the members who received the wrong book (assuming she mixed up two books) and they can each send the book to the other. That would be the easiest solution. It costs the sender her credits, but it was her error after all.
Date Posted: 7/15/2013 10:02 PM ET
Member Since: 9/9/2009
Posts: 916
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I rec'd the wrong book in the past - and I hadn't marked it rec'd.  PM'd the sender and she posted $5.00 to my paypal account and the other persons paypal account so that we would repackage and send the mixed books to the correct recipient.  So that was fair to me.  Could have done the same with a credit being transferred to me to resend the incorrect book.  Either way I waited until I actually rec'd the requested book before I noted it as rec'd in good condition.

Date Posted: 7/16/2013 12:40 AM ET
Member Since: 8/16/2007
Posts: 15,194
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The best you can readlly do is hope that they give you a credit back for it. If i were the sender, I wouldn't unless I still had the book you really wanted in hand or another requestor had received your book and complained. 

This kind of attitude can actually get a member in trouble on the site. If you knowingly send someone the wrong book and refuse to make it right, the site will NOT look kindly on it. I have seen them take the credit away from the sender in these situations when the sender admits they didn't send the right book and refuse to return the credit. A sender DOES need to correct their mistakes and make it right with the receiver if they do not send the correct, postable book. The fact that the receiver didn't catch it in time does make it difficult for the system to track, but doesn't absolve the sender from their own error.



Last Edited on: 7/16/13 12:41 AM ET - Total times edited: 2
Date Posted: 7/16/2013 9:13 AM ET
Member Since: 8/23/2007
Posts: 26,510
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I'm not saying I wouldn't refund a credit if I knew I had sent the wrong book.  What I'm saying is that if I had no proof that I had sent the wrong book: the book was no longer in my possession and anyone else I sent a book recently to said they didn't have it and the complaining person marked the book received-then I would probably thikn the book had to have come from someone else not me.  That's what I'm saying.

I never accept a book request unless I have the book in hand and will only print one mailing label and wrap one book at a time.  So if someone marked a book I sent received as OK and then later said I sent them the wrong book, it would be a red flag to me.  I would have to check with other people I sent books to that day and look to make sure the book wasn't still in my house before I would just refund the credit. 

If I still had the book or one of my other receivers said "yes you sent me x book by mistake" then I'd certainly refund credits and give credits for people send the books to the correct person.  But I'd need proof since the book was mark received OK.  I'd take the same attitude if someone marked a book I sent as OK and then later came to me and said it was damaged.  I'd want proof because I am one of those people who quadruple checks books before I send them.



Last Edited on: 7/16/13 9:14 AM ET - Total times edited: 1