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The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
The Amazement Revolution Seven Customer Service Strategies to Create an Amazing Customer Experience - and Employee
Author: Shep Hyken
What is the amazement revolution? It is the culture that can drive any organisation - from one employee to tens of thousands - to focus completely on delivering an amazing customer-service experience. In this sequel to the "Wall Street Journal" best-selling book "The Cult of the Customer", Shep Hyken shares seven powerful strategies that any org...  more »
ISBN-13: 9781608321063
ISBN-10: 1608321061
Publication Date: 4/1/2011
Pages: 250
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Publisher: Greenleaf Book Group
Book Type: Hardcover
Members Wishing: 0
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