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Topic: another DC question

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Subject: another DC question
Date Posted: 2/2/2009 8:57 PM ET
Member Since: 9/7/2008
Posts: 41
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I know DC isn't completely reliable - but typically once something is scanned as "delivered" it takes at most three of four days for the member to mark it received. I have a book in the system now that was scanned as delivered on Jan. 21 and the member still has not marked it as received. I have the credit because I printed the DC but it made me wonder.... If the member never marks it as received does the book end up going "lost" even though the post office has scanned it as delivered?
Date Posted: 2/2/2009 9:17 PM ET
Member Since: 3/4/2008
Posts: 1,673
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I'm not positive, but I think it does go "lost" if the requester doesn't mark it received.....I'm pretty sure, tho

Date Posted: 2/2/2009 9:30 PM ET
Member Since: 8/16/2007
Posts: 15,226
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Date Posted: 2/2/2009 9:32 PM ET
Member Since: 2/26/2006
Posts: 35,125
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Mindy, that's a very interesting question and I don't know the answer to that one.  The Help Center says to contact TPTB if it has not been marked received after a week of showing the book was delivered by delivery confirmation.  I would PM the receiver and gently remind them to mark the received if she has received it.  Something may have come up and they are out of town or it might have gotten delivered to the wrong address.  But I would try and contact them first, before contacting PBS.

Date Posted: 2/3/2009 12:17 AM ET
Member Since: 6/15/2006
Posts: 5,751
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I agree with Hunter. When I see that a book has been delivered, I wait a couple of days and then just send a very nice friendly PM asking them to please mark the book received.  I've never had someone who didn't mark it after the reminder.

Date Posted: 2/3/2009 12:21 AM ET
Member Since: 12/9/2007
Posts: 9,601
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I always try to mark my books the same day I get them.  However, I have a terrible PO.  It loses mail and sits on mail and does all kinds of things including sending mail back before they ever tried to deliver it.  Not much I can do about it.  I only hope my outgoing mail is treated better than the incoming mail.  When it's incoming I imagine that a person designated to do so marks them.  That doesn't mean the carrier gets it soon.  I'm constantly amazed at the things post offices can do.  And the things they can't.


Date Posted: 2/3/2009 3:36 AM ET
Member Since: 2/19/2008
Posts: 2,007
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I usually wait five business days then send a polite PM to the member, explain that DC is showing the book as delivered and asking if there is any problem.  The tone I try to convey in my PM is, "If there's something wrong with the book, tell me and I'm sure we can work it out agreeably."


Generally I get a response back along the lines of, "Opps!  Sorry about that!" or, "I thought I marked it", "I was away from home", etc.

Date Posted: 2/3/2009 4:37 PM ET
Member Since: 9/7/2008
Posts: 41
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PM sent and book marked recieved :)  Thanks for all the advice.