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I received a book today that has water damage and stains on the back cover of the book. I marked this book RWAP but I am not asking for my credit back or anything, the book is still readable. And truthfully this is a book that had the sender sent me a pm and told me about the damage I would have still given her a credit and told her to send it. I just wanted to let PBS know just in case, ya know. So my question is do I just mark this transaction resolved? I have received a pm back from the sender saying the normal " it wasn't when I sent it." But is there anything else I have to do or is it ok to just mark this resolved? Thanks! |
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If you consider the situation resolved then go ahead. Recently I had a similar situation and I just marked it resolved right away, and mentioned in the message I sent that I was going to. The sender must have been satisfied with that as well becasue I didn't get any "it wasn't there when I sent it" message, which made me happy. |
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