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Topic: Anyone with a comcast.net email having problems receiving PBS emails?

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Lisa N. (LDN) - ,
Subject: Anyone with a comcast.net email having problems receiving PBS emails?
Date Posted: 10/11/2011 9:11 AM ET
Member Since: 6/19/2007
Posts: 10,929
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My email provider is Comcast and about several days ago (one day last week I think) I realized I wasn't getting emails for my watched topics and personal messages.  I checked my settings and everything is still the same and I looked at the club communications and see that they are being sent.  I'm just not receiving them.  I looked in my spam file and no messages are there either which makes me think maybe Comcast has blocked them for some reason.

Just wondering if anyone else is having this problem?  I emailed Comcast about it, but no answer so far.

Date Posted: 10/11/2011 10:02 AM ET
Member Since: 2/13/2007
Posts: 2,264
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Comcast is my email provider and I have been receiving emails from PBS but I have it set so that I don't get emails about PMs. Of course if I am not getting some messages I would have no idea...LOL

Lisa N. (LDN) - ,
Date Posted: 10/11/2011 10:09 AM ET
Member Since: 6/19/2007
Posts: 10,929
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I think I did get an email about a WL offer.  It seems to be my watched topics and PMs that I'm not getting.

Date Posted: 10/11/2011 6:49 PM ET
Member Since: 11/9/2009
Posts: 196
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I have Comcast.net and I recieved a watched topic email today.

Date Posted: 10/11/2011 7:10 PM ET
Member Since: 8/26/2006
Posts: 9,327
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There's some helpful info here:

 

If you think you are not getting your PBS emails...

Sometimes an email provider will block (= not deliver) some or all of our emails.  This is a misguided attempt to block spam.

  • Please note that not ALL PBS emails will be affected - usually the provider will start by blocking one or two "types" of system emails (request notification emails and Wish LIst offer notification emails are the most common). 
  • So, you may be getting some but not all of your PBS emails.

A reliable email connection with PBS is crucial to managing your account.

  • Email mishandling is most common with yahoo and hotmail, but it can happen with any email provider.
  • This problem is sometimes caused by members who mark PBS emails as "spam" as a way to delete them from their email inboxes
    • When one (for example) Yahoo user does this, it can affect ALL Yahoo users' reception of PBS emails
    • Members should ALWAYS delete emails when they have read them,  and NOT mark PBS emails as spam as a way to make the viewed email leave the inbox.
  • After holding PBS emails for a while, sometimes the email provider's email server will dump a bunch of outdated PBS emails into user inboxes; usually they just won't be delivered at all.

This is what we recommend if you suspect you are not receiving all of your PBS emails:

  • First, check your Email settings to be sure you have not opted out of any optional emails, if those are the ones you are missing.  You can get to your Email settings from My Account >> Settings.

  • Then Check your Club Communications file to see what emails PBS has sent to you:
    • Click My Account in the toolbar at the top of the site
    • Click the "Club Communications" link in the yellow bar at the top of the My Account page.
    • Here you will see all messages sent from between PBS to your User Email address during the last 45 days.
  • If you find items in your Club Communications file that you never received in your email inbox (or that were delivered to you later than they were sent by PBS):
    • you may need to adjust your spam filters
    • you should check to be sure that "librarian@paperbackswap.com" and "noreply@paperbackswap.com" and "market@paperbackswap.com" are on your list of "safe" or "accepted" senders for your email account.
    • Look at your list of "blocked" senders if your email account has one; if any of the system email addresses above appear there, remove them from the "blocked"  list.

If this does not work:

  • You should contact your email provider to find out why your PaperBackSwap emails aren't getting through.
  • You should consider choosing another email address to receive your PBS emails while the matter is getting sorted out. Gmail is a good option - gmail has a good track record of handling PBS emails.
  •  You should consider putting your Wishes on auto-request, so that you don't miss Wish List offers of books that you want.  You can read about how to do this in the Help doc What is the auto-request feature on the Wish List?.
Lisa N. (LDN) - ,
Date Posted: 10/12/2011 11:12 AM ET
Member Since: 6/19/2007
Posts: 10,929
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Thanks Patti.  I did send an email to Comcast alerting them to the situation and also put PBS addresses in my address book on Comcast's server.  No response from Comcast yet, and adding the addresses didn't seem to fix the problem.

For now, I switched my email to my gmail account.  I'm getting the emails again and maybe Comcast will eventually respond.