A reliable email connection with PBS is crucial to managing your account.

• We have intermittent trouble with some email servers "holding" PBS emails, or treating them as "spam".
• This is most common with yahoo and hotmail, but it can happen with other email servers also.
• This is sometimes caused by members who mark PBS emails as "spam" as a way to delete them from their email inboxes
  • When one (for example) Yahoo user does this, it can affect ALL Yahoo users' reception of PBS emails
  • Members should ALWAYS delete emails when they have read them,  and NOT mark PBS emails as spam as a way to make the viewed email leave the inbox.
• After holding PBS emails for a while, sometimes the email provider's email server will dump a bunch of outdated PBS emails into user inboxes; sometimes they just won't be delivered at all.

This is what we recommend if you suspect you are not receiving all of your PBS emails:

• Check your Club Communications file to see what emails PBS has sent to you:
  • Click My Account in the toolbar at the top of the site
  • Click the "Club Communications" link in the yellow bar at the top of the My Account page.
  • Here you will see all messages sent from between PBS to your User Email address during the last 45 days.
• If you find items in your Club Communications file which you never received in your email inbox:
  • you may need to adjust your spam filters
  • you should check to be sure that "librarian@paperbackswap.com" and "noreply@paperbackswap.com" are on your list of "safe" or "accepted" senders for your email account.
  • Look at your list of "blocked" senders; if either of the two email addresses above appear there, remove them from the "blocked"  list.

If this does not work:

• You should contact your email provider to find out why your PBS emails aren't getting through.
• You should consider choosing another email address to receive your PBS emails while the matter is getting sorted out.