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Topic: anyone else having problems with e-mails????

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Subject: anyone else having problems with e-mails????
Date Posted: 3/5/2010 8:07 PM ET
Member Since: 10/28/2008
Posts: 3,529
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for some reason all my e-mails from PBS are going into my junk file, this just started today. Anyone know how I can fix it?????  I have marked each and everyone of them not junk but they are still going in junk.

Date Posted: 3/5/2010 8:44 PM ET
Member Since: 8/16/2007
Posts: 15,209
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This happens periodically with certain providers. Here is the Help Center doc that addresses it and the steps they talk about usually fixes the problem:

If you think you are not getting your PBS emails...

A reliable email connection with PBS is crucial to managing your account.

  • We have intermittent trouble with some email servers "holding" PBS emails, or treating them as "spam".
  • This is most common with yahoo and hotmail, but it can happen with other email servers also.
  • This is sometimes caused by members who mark PBS emails as "spam" as a way to delete them from their email inboxes
    • When one (for example) Yahoo user does this, it can affect ALL Yahoo users' reception of PBS emails
    • Members should ALWAYS delete emails when they have read them,  and NOT mark PBS emails as spam as a way to make the viewed email leave the inbox.
  • After holding PBS emails for a while, sometimes the email provider's email server will dump a bunch of outdated PBS emails into user inboxes; sometimes they just won't be delivered at all.

This is what we recommend if you suspect you are not receiving all of your PBS emails:

  • Check your Club Communications file to see what emails PBS has sent to you:
    • Click My Account in the toolbar at the top of the site
    • Click the "Club Communications" link in the yellow bar at the top of the My Account page.
    • Here you will see all messages sent from between PBS to your User Email address during the last 45 days.
  • If you find items in your Club Communications file which you never received in your email inbox:
    • you may need to adjust your spam filters
    • you should check to be sure that "librarian@paperbackswap.com" and "noreply@paperbackswap.com" are on your list of "safe" or "accepted" senders for your email account.
    • Look at your list of "blocked" senders; if either of the two email addresses above appear there, remove them from the "blocked"  list.

If this does not work:

  • You should contact your email provider to find out why your PBS emails aren't getting through.
  • You should consider choosing another email address to receive your PBS emails while the matter is getting sorted out.

Last Edited on: 3/5/10 8:45 PM ET - Total times edited: 1