I got a request to send one my books a book called "Up in the air" by Shelly berman

but when I went to print the shipping label

PBS told me my book weigh 20 pound (I know its Not heavy) (i also check

amazon again they said the book weight 20 pounds

so I went to use my kitchen scale which told the book is only about 12 ounces

how do I tell PBS about the error?

That'll be a bit different of shipping cost!

Down at the bottom of every page there is a link called "edit book data".  Click that, punch in the ISBN, and one of the items that can be changed is the weight.  It will have to be approved so it may be a bit to see the change go through.

And in the meanwhile you can correct the weight on the wrapper you are printing, before you print it and it will correctly calculate the postage. If you are wrapping in materials in addition to the 2 page wrapper, you may want to weight the book after you put it in the brown paper, or bubble mailer, adjust the postage on the wrapper and then attach it, just in case it goes up to 13 ounces. You will then need to hand it to a clerk at the PO, unless you are using printable postage.

If it helps, this is an online calculator I use when editing book weights on PBS; it converts from ounces to pounds, since PBS weights are all in decimal fractions of pounds: http://www.calculateme.com/Weight/Ounces/ToPounds.htm

Cheers,

Catt

I dont really know how much the book weights (my kitchen scale since about 1lb!

but amazon said it was 20 lbs!

Mark, you should report this incorrect weight to the site owners using the "contact us" link at the bottom of the page.  I think they are the only ones that can correct it.

yes, info is in here (help center):

• I can't print my wrapper!

I had to change the weight on two mailing labels last week.  I wouldn't even have noticed they were wrong if they hadn't been SO wrong, LOL.  One book weighed nine ounces, but the mailing info said it weighed 5 POUNDS and 9 ounces.  If the mailing price hadn't been so outrageous, I wouldn't have noticed at all!  Yikes!  I can't even imagine what the mailing price would have been for yours at 20 pounds, LOL!!

<<Mark, you should report this incorrect weight to the site owners using the "contact us" link at the bottom of the page.  I think they are the only ones that can correct it.>>

Diane--

Anyone may edit this information from the "Edit Book Data" page.  The only information we cannot edit ourselves is the binding type.

Mark--

12 oz. from your kitchen scale is a lot closer than 20 pounds :-)  If you're not comfortable editing the info yourself, feel free to drop me a PM with the ISBN and I'll be happy to do it.

Cheers,

Elizabeth

The help center specifically says to send the information in using the contact us link--maybe the approval delay is too long otherwise? 

or combination of books I mail to make sure my postage is correct. This would be especially important for thin single book mailings in the 4 to 8 ounce range because I have found that frequently the data is off by an ounce or two on 50% of the books I have weighed. This adds up when you mail out a lot of books.

I weigh every book.  Don't trust the PBS weight.  Most times I find it's pretty accurate but sometimes it's way off. Some times even being off by just a little bit can push you from postal rate into another.

well I solved my problem I just went to the post office

it was only $2. *something)

Mark, did you still report the error to PBS?  If you don't, the next person to ship that book will have the same problem.  Just send a quick e-mail with the title of the book and the price that you paid (by clicking "contact us"), they can at least estimate a weight that's more accurate than 20 pounds.

nope I never got around it

Diane is correct. Once a book with an exagerated weight has been requested, a simple book edit can not be done to correct it. Even if you change the weight on the wrapper to the correct amount, it will still revert back to the overly large weight. The change has to be done by R&co before the wrapper can be printed correctly. I don't know why it works this way, but it absolutely does.