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Topic: Does anyone know about PBS DC?

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Subject: Does anyone know about PBS DC?
Date Posted: 7/16/2008 12:48 PM ET
Member Since: 5/18/2008
Posts: 352
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I just started using PBS Delivery Confirmation and am having a problem.  My post office is refusing to scan the items when I take them to the post office.  They say since I only paid the $.18 instead of the $.75 at the USPS that they do not scan them accepted into the system.  That if I wanted it scanned I had to buy DC from them, which will do me no good here.  They say it only has to be scanned when it gets to where it is going, because it is CONFIRMATON!  I have argued with them and even showed them on this website how it was supposed to work.  I showed them where everyone else was using it without a problem.  It did me know good because they still refuse to do it.  How do I show them that I am right?  This is really frustrating and I am beginning to wish that I had never started with PBS DC, but I can't get my money back from it so I guess I will use it till the money is gone and never fool with it again.  HELP! 

Date Posted: 7/16/2008 1:07 PM ET
Member Since: 12/16/2007
Posts: 148
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Very seldom are my DC'd books scanned at my local PO.  The first record of scanning usually appears once they reach a distribution center.  

Date Posted: 7/16/2008 1:12 PM ET
Member Since: 5/18/2008
Posts: 352
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Have read a little since I have gotten home.  It says here postal regulations may vary and it will probably be sanned while it  is enroute.  Just got a little scared there for a minute.  Thank you Pat!

Date Posted: 7/16/2008 2:14 PM ET
Member Since: 4/30/2007
Posts: 2,728
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I'm not sure how they can charge you the .18 if they don't scan it there in the PO, but I guess every PO is different.  Both of the ones I go to scan it, because that's the only way to charge me the .18 fee.

Date Posted: 7/16/2008 2:23 PM ET
Member Since: 5/18/2008
Posts: 352
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They charge you the $.18 to scan it only when it reaches its destination.  They are not REQUIRED (their words) to scan it before.

Date Posted: 7/16/2008 4:13 PM ET
Member Since: 4/21/2008
Posts: 664
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You can use your PBS money to buy postage as you print the mailing label. While this does cost a little extra, you will get your credit as soon as you mark the book mailed. Also, you can just put the book in your outgoing mail and not have to go to the post office.

 

Date Posted: 7/16/2008 4:35 PM ET
Member Since: 8/16/2007
Posts: 15,194
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They are quite correct, they do not have to scan it. It is delivery confirmation and that is the only time they required to scan it. That said, mine do get scanned when I mail them at the counter because it is how they get the price adjustment into their system.  Mine also get scanned at the distribution center near me so even if I APC it, it usually gets scanned within a day or two.

Sounds like you have one of those POs that are not very fun to deal with. I'd find another one if I could, otherwise hopefully you mail hits a sorting center nearby.

Date Posted: 7/16/2008 4:58 PM ET
Member Since: 12/9/2007
Posts: 9,601
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I've had both things happen.  I mail my books here at home sometimes, but I prefer that mu DH mail them at work because the mail there goes quickly to a distribution center and gets to the requester much sooner.  So right now I have one book that was scanned and one that wasn't.  Very irritating!

Date Posted: 7/17/2008 11:42 AM ET
Member Since: 1/9/2006
Posts: 3,846
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If you're purchasing your postage & DC which is printed out on the label, the PO is not required to scan when you take your package in.

However, if you are only purchasing the DC and you take your wrapped package to be weighed and postage applied, the PO must scan in order to include the $.18 DC.

Date Posted: 7/17/2008 12:48 PM ET
Member Since: 5/18/2008
Posts: 352
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I am printing out the DC only and they are just adding $.18 with a calculator onto my postage costs and are not scanning the book.

Sianeka - ,
Date Posted: 7/17/2008 2:31 PM ET
Member Since: 2/8/2007
Posts: 6,630
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My local post office never scanned the book when I used DC either - I had to wait for the distribution center (which sometimes also did not scan it) and/or wait for them to scan it at destination.  Often, using DC did not give me any quicker way to get credit here, but did offer guarantee if item was lost along the way and proof of delivery both of which were important to me.  (Makes DC worth using here, to me anyway.)

Now I use printable postage, which is a tiny bit more expensive, but is sooo worth it because I can mail from anywhere and don't have to deal with my uncooperative post office anymore.   And I get my credits right away, as soon as I mark the book mailed.