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Topic: I need to apologize

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Subject: I need to apologize
Date Posted: 10/1/2007 2:49 PM ET
Member Since: 5/29/2006
Posts: 1
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I just cleaned out an email folder that gets a lot of incoming mail from listservs... it is not quite a junk folder, but close to it.... and I discovered two requests for books I have available and posted.  Because I didn't see these emails in time, the requests have been cancelled.

 

I feel that I should apologize to someone, and I'm not sure how to do it, so I am posting here. I am so sorry!!!  Of course, now I will set up my email program so in the future, those incoming emails will be flagged for my attention, and go immediately into their own folder. 

 

I am so excited to learn that two people did want my books... I will try to offer more books soon.

 

 

Date Posted: 10/1/2007 2:53 PM ET
Member Since: 2/5/2007
Posts: 30,791
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Look in your transactions achives and then cancelled orders and you can PM the requestors directly if you should choose.   We all make mistakes but it is nice to know there is a reason someone did not respond to our request.

Cathy A. (Cathy) - ,
Date Posted: 10/1/2007 3:12 PM ET
Member Since: 12/27/2005
Posts: 4,103
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You no longer have those books posted. If you don't answer a request, then the book gets removed from your shelf so other people won't get stuck waiting for a non-responsive sender. If you still want to swap the books, you should repost them.

Hopefully you can find a way to prevent emails from librarian@paperbackswap.com and noreply@paperbackswap.com from going into this rarely read folder. You wouldn't want to miss the next batch of requests!

Date Posted: 10/1/2007 3:53 PM ET
Member Since: 5/29/2007
Posts: 13,347
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altho you may not check that particular email folder often, if you log onto PBS just twice a week, your account page will tell you right up front if you have any requests pending.  I have added PBS to my favorites and stay signed in and don't have to go to the time to log in every time.  It takes about 4 seconds to load the PBS home page and click on the "my account" tab at the top and load my account.  In less than 5 seconds I know if someone is requesting a book of mine.  Just do that twice a week and you shouldn't miss any requests in the future, even if you can't get to your email.  :>)



Last Edited on: 10/1/07 3:53 PM ET - Total times edited: 1
Date Posted: 10/1/2007 3:59 PM ET
Member Since: 8/23/2007
Posts: 26,510
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I go days w/o checking my email sometimes.  I have dial up on my computer and it's just a pain.  I log into PBS at least once a day on DH's laptop which has DSL.  It only takes a few seconds and I respond to any requests that have come in since the last time I was on the computer. If you missed the emails because they went to a junk folder-mark PBS as non-junk mail so it goes in to your regular INBOX or change to an email that you access on a more regular basis.

Date Posted: 10/1/2007 4:18 PM ET
Member Since: 2/9/2007
Posts: 652
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Cathy A. wrote:  If you don't answer a request, then the book gets removed from your shelf so other people won't get stuck waiting for a non-responsive sender.

Can you point me to the Help section that says this?  i was not aware of this being done by the system automatically.  Thanks.

Date Posted: 10/1/2007 4:21 PM ET
Member Since: 12/23/2005
Posts: 3,000
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I don't know where in the help section it says that, but if you go to your list, the books won't be there.

Date Posted: 10/1/2007 5:41 PM ET
Member Since: 8/11/2005
Posts: 1,585
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Last Edited on: 2/4/15 1:15 AM ET - Total times edited: 1
Date Posted: 10/1/2007 6:10 PM ET
Member Since: 10/7/2006
Posts: 75
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Here you go, Lana.  From the Help Center:

 

A sender has 5 days to respond to a book request.  If you did not respond to the request in time, the transaction was canceled, the book was removed from your bookshelf, and if there was another copy available in the system, the request was passed along to a new sender. You will need to repost the book if you want to offer it for swapping.
  • If the previous requestor did not have his or her request passed along, your copy will then be offered to him or her immediately, and he or she will have 48 hours to confirm that she or he still wants the book.
  • If the previous requestor's request was passed along, your book will need to wait for a new requestor.

If you were away from home when the request came in by email, you should read How to put your Account on Hold/vacation to learn how to put your bookshelf on hold if you plan to be away or are too busy to check emails for a time, to prevent missing more requests.

 

 

Date Posted: 10/1/2007 6:39 PM ET
Member Since: 2/9/2007
Posts: 652
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Thanks!