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Topic: Audio book question :: UPDATE w/ another question

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Subject: Audio book question :: UPDATE w/ another question
Date Posted: 10/11/2008 2:19 PM ET
Member Since: 3/25/2008
Posts: 2,523
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I requested an audio book that was supposed to contain 8 CD's. It arrived with only 5 of the CD's. Is this allowed? Should it be marked RWAP? I'm so bummed! This was the first audio book I've requested and was really looking forward to giving audio books a try.

 



Last Edited on: 10/11/08 10:08 PM ET - Total times edited: 1
Date Posted: 10/11/2008 2:50 PM ET
Member Since: 8/26/2006
Posts: 9,322
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Yes, RWP.  It's missing "pages!"  And ask for your 2 credits back.  Or perhaps the sender can find the 3 other CDs and mail them to you, at which point you can indicate that the problem has been resolved.

Date Posted: 10/11/2008 2:50 PM ET
Member Since: 1/29/2006
Posts: 54,837
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Leann, you mean they didn't send the whole book?!   That's how I'm reading it and that is just mind-boggling.  That would, of course!, be RWaP and you need to ask for your credits back!

Is it possible you ordered an unabridged, 8 CD, set and they sent you an Abridged, 5 CD, set?  While I do listen to audiobooks, I don't know that much about their ISBNs...I'm wondering if there is ever a time when they share, unabridged and abridged (heavens I would hope now), the way PBs and HCs can sometimes share the same ISBN...

Date Posted: 10/11/2008 3:37 PM ET
Member Since: 8/23/2007
Posts: 26,510
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Check the ISBN and look on the back to see if it says how many CDS it's supposed to have. It could be that they misposted the book or that the ISBN was used for both the abridged and unabridged versions.  Does it have slots for the missing cds?  Does the listing say how many CDs it's supposed to have or if it's abridged?  Not all audio listings have that info. So if the ISBN was used for both versions, the sender may not have known that if the info wasn't there. Just something to check.   If the PBS listing shows that it's supposed to have 8 cds than mark it RWP and ask for you credits back or the missing cds if they have them.

Also I know for a fact that sometimes they misprint the # on the box.  I had an audio book that listed 11 cassettes on the box. I bought it new and it only had 9.  I didn't notice until I had listened to the whole thing and went to post it here.  The whole story was contained on those 9 tapes but the box said 11.  There was no room in the box for more tapes. I ended up trading that one at Half-price books because I didn't want to deal with the problem on PBS.



Last Edited on: 10/11/08 3:38 PM ET - Total times edited: 1
Date Posted: 10/11/2008 4:05 PM ET
Member Since: 3/25/2008
Posts: 2,523
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I'm going by the box it arrived in. It says it should have 8 Cd's, and the case has space for 8 Cd's, but only 5 Cd's are in it. I haven't listened to it yet, so I guess maybe the box could be wrong. The ISBN it's posted under doesn't say how many Cd's it's supposed to have.

Date Posted: 10/11/2008 4:51 PM ET
Member Since: 9/2/2006
Posts: 4,110
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Yes mark it RWAP, pm the sender asking to either be sent the missing CD's or refund your credits, both of them, remember audiobooks are two credits.  Also if she wants the set returned to her she should send you an extra credit OR postage before you send it back.

Date Posted: 10/11/2008 6:58 PM ET
Member Since: 8/23/2007
Posts: 26,510
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It sounds like it's missing CDS.  I listen to a lot of audio books. Usually they only have slots for the CDS it's supposed to have or the black slots will say "intentionally left empty".  something like that. 

Date Posted: 10/11/2008 10:12 PM ET
Member Since: 3/25/2008
Posts: 2,523
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Okay, I marked it RWAP and let the sender know that 3 of the Cd's were missing and asked if she had them. She said no she didn't have them, and thought they were all accounted for before shipping them. The package they arrived in was not open or even torn. She also said I should contact PBS if I wanted a refund.

I can't tell if she just simply doesn't know how to refund the credits or is basically saying that's the only way I'll get them back. What should I do? Explain to her how to refund the credits or just go ahead and contact PBS?

Date Posted: 10/11/2008 10:28 PM ET
Member Since: 8/13/2008
Posts: 13,147
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I would explain to her how to refund the credits because it is her responsibility not PBS. If she still refuses, then I would contact PBS.

Date Posted: 10/12/2008 2:28 AM ET
Member Since: 8/26/2006
Posts: 9,322
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You can ask her to look at the Help Doc A requestor says there is a problem with a book I sent! for instructions on what to do.  And this one might be helpful for you: There is a problem with a book I received!

Date Posted: 10/12/2008 11:57 AM ET
Member Since: 9/2/2006
Posts: 4,110
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Right PBS is not responsible for her error, either in making sure she sent the correct # of discs or in refunding.  Be sure to be polite, send her the above links with a brief statement asking that is she doesn't have the discs that she refund the two credits you are now out since you will have to reorder the audio book.  That you would be very happy to return the book if she supplies the postage as described in the help docs.  After that if she still refuses or ignores you give it a week, go to your transaction archive and mark it unresolved.

That doesn't get your credits back, but at least it lets the sytem know she isn't a responsible member.